Senior Practice Assistant - Urology Oncology

Mass General Brigham; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham is seeking a Senior Practice Assistant to support patient scheduling, registration, and billing within a fast-paced clinical environment. You will coordinate appointments, assist with the EMR, and train office staff while ensuring a high level of patient service and care.

The role emphasizes complex scheduling, including surgical procedures, provider schedule management, and template/block scheduling, with collaboration across leadership to maintain efficient operations.

Qualifications

• Strong organizational and communication skills are required.
• Customer service experience in a clinical or office setting is preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate patient appointments and maintain scheduling records.
• Welcome patients and provide outstanding customer service throughout their visit.
• Answer incoming calls, assist with routine inquiries, and schedule appointments.
• Process patient forms, billing documentation, and updates to the EMR.
• Serve as a subject matter expert for scheduling, registration, and billing systems.
• Coordinate complex scheduling activities, including surgical scheduling and template/block scheduling.
• Provide training, guidance, and day-to-day support to Practice and Office Assistants.
• Partner with leadership to oversee daily practice operations and workflow.
• Manage messages and requests related to prior authorizations, prescriptions, and test results.
• Collect co-payments when applicable.

Skills

Organizational skills

Communication skills

Customer service

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryHelp Deliver an Exceptional Patient ExperienceAre you an experienced healthcare administrative professional who thrives in a fast-paced clinical environment? Join our team and play a critical role in supporting patients, providers, and practice operations while helping ensure seamless care delivery.As a Senior Practice Assistant, you'll serve as a key resource within the practice, utilizing your expertise in scheduling, registration, and billing systems while supporting complex patient coordination, including surgical scheduling.What You'll Do-Coordinate patient appointments and maintain accurate scheduling records-Welcome patients and provide outstanding customer service throughout their visit-Answer incoming calls, assist with routine inquiries, and schedule appointments-Process patient forms, billing documentation, and updates to the electronic medical record-Serve as a subject matter expert for scheduling, registration, and billing systems-Coordinate complex scheduling activities, including surgical scheduling, provider schedule management, and template/block scheduling-Provide training, guidance, and day-to-day support to Practice and Office Assistants-Partner with leadership to help oversee daily practice operations and workflow-Manage messages and requests related to prior authorizations, prescription refills, provider inquiries, and test results-Collect co-payments when applicableWhat We're Looking ForExperience in a healthcare, physician practice, or clinical office settingStrong organizational, communication, and customer service skillsAbility to manage multiple priorities in a fast-paced environmentExperience with patient scheduling, registration, billing, and electronic medical records preferredDemonstrated ability to serve as a resource and mentor to team membersJoin a collaborative team dedicated to delivering outstanding care and making every patient interaction a positive experience. Apply today!QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree? NoExperienceoffice experience 3-5 years requiredKnowledge, Skills & AbilitiesStrong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.Managing one's own time and the time of others.Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.Ability to proofread and edit written documents.Additional Job Details (if applicable)Remote TypeOnsiteWork Location90 Blossom StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$19.37 - $27.71/HourlyGrade4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.