Clinic/Practice Assistant Senior

Massachusetts General Hospital; Boston (MA); Hybrid; USD 27,000 - 38,000; Part time

Job summary

Mass General Brigham is seeking a part-time Patient Services Coordinator to support the Division of Plastic & Reconstructive Surgery. You will manage referrals, schedule new patients, verify insurance, and ensure smooth communication. The role emphasizes strong customer service, reliability, and adaptability.

On-site work at 15 Parkman Street with potential hybrid flexibility. Experience in a healthcare setting is preferred; familiarity with the Epic system is a plus.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Experience in a healthcare setting preferred.
• Strong communication and time management skills.
• Proficiency with Office Suite; knowledge of Epic is a plus.

Responsibilities

• Answer the main phone line and route calls.
• Review new patient requests and schedule with providers.
• Verify insurance and assist with patient records.
• Prepare and submit billing forms and scan documents.
• Support general admin tasks and adapt to scheduling changes.

Skills

Customer service

Healthcare experience

Office software

Phone system handling

Communication skills

Adaptability

Scheduling

Data entry

Insurance verification

Education

High School Diploma or Equivalent

Tools

Epic

MS Office

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryPatient Services Coordinator – Part-TimeJoin a dynamic team at MGH providing essential support to patient access operations. In this role, you’ll be managing referrals, scheduling new patients, verifying insurance, and ensuring smooth communication.What We’re Looking For:Strong customer service or healthcare experience preferredFlexible, adaptable, and comfortable with changeReliable, proactive, and ready to roll up your sleevesFamiliarity with Epic is a plusSchedule:Part-time, 4–5 days/week, short shifts (e.g., 10–2)On-site at MGH initially; future hybrid flexibility possibleMake an impact by improving patient access and shaping the future of care coordination!Summary: Performs administrative functions to support smooth and efficient care of patients in the Division of Plastic & Reconstructive Surgery. Performs a variety of tasks supporting the scheduling of new patients. May assist with general administrative practice support, as needed.Primary duties will include:- Answering the main phone line, assisting callers with routine questions and routing other calls accordingly.- Reviewing new patient requests and scheduling with the appropriate provider.- Assisting with records collection and preparation prior to new patient consults.- Processing patient billing forms and scanning documents to patient medical record- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.QualificationsEducationHigh School Diploma or Equivalent requiredExperienceoffice experience 2-3 years requiredKnowledge, Skills and Abilities- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.- Managing one's own time and the time of others.- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.Additional Job Details (if applicable)Remote TypeHybridWork Location15 Parkman StreetScheduled Weekly Hours20Employee TypeRegularWork ShiftDay (United States of America)Pay Range$19.37 - $27.71/HourlyGrade4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.