Senior Practice Assistant, Radiation Oncology

Mass General Brigham; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated coordinator to support their Breast Radiation Oncology program. In this hybrid role, you will be a vital member of the clinical care team, responsible for triaging referrals and ensuring seamless communication among patients and specialists. Your organizational skills will shine as you manage appointments, procure necessary medical records, and assist patients with their needs. This position offers a unique opportunity to contribute to innovative patient care in a diverse and inclusive environment. Join a team that values your perspective and fosters professional growth while making a meaningful impact in the healthcare field.

Qualifications

• Knowledge of practice operations and standards is essential.
• Strong organizational and communication skills are required.

Responsibilities

• Support the Breast Radiation Oncology program and coordinate appointments.
• Procure medical records and assist with patient inquiries.

Skills

Organizational skills

Communication skills

Phone skills

Writing skills

Understanding of medical terminology

System skills

Education

High school diploma or equivalent

Tools

Medical record systems

Office software (e.g., Word, Excel)

Job description

Site: The Brigham and Women's Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission - from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary
Under the direction of the Radiation Oncology Practice Director and the Clinical Director of Breast Radiation Oncology Group, the coordinator is an active member of the clinical care team and is responsible for triaging incoming referrals in a multi-disciplinary approach.

Responsibilities:

1. Supporting the Breast Radiation Oncology program.
2. Procuring medical records: Prior pathology, imaging, Graphic Plans/DICOMs, and relevant reports required for patient care review.
3. Coordinating all appointments as needed for each specialty.
4. Obtaining authorizations for imaging requests and procedures (e.g., SBRT) as needed.
5. Effectively communicating with the Breast Radiation Oncology Program.
6. Providing appointment information/instruction to patients regarding hospital and department procedures.
7. Arranging interpreters or transport if necessary. Assisting with patient questions and serving as a critical point person, ensuring patients' needs are met.
8. Assisting in the referral process for those patients who seek treatment closer to home.
9. Providing departmental administrative cross-coverage when needed.
10. Performing other duties as assigned.

Qualifications:

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Phone skills: Ability to use phone system (answer and screen calls, put on hold), answer routine questions in a professional, courteous, clear, and concise manner.
• Organizational skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively follow established protocols, and work within systems.
• Writing skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
• System Skills: Ability to type and enter data at an entry-level. Entry-level understanding of applicable systems.
• Understanding of the appropriate use and importance of related forms.
• Basic understanding and use of medical terminology.
• Basic comprehension of insurance types and referral process.
• Basic comprehension of registration and fiscal information.
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Additional Job Details:
Remote Type: Hybrid
Work Location: 75 Francis Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
EEO Statement: The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.