Senior Practice Assistant, Neurology

MedStar Health; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider seeks a Senior Practice Assistant to enhance clinical service operations. The ideal candidate will have strong administrative and communication skills, with proven office experience, to ensure effective patient support and management of clinical tasks.

Qualifications

• 3-5 years office experience required.
• Ability to manage multiple tasks effectively.
• Understanding of medical office procedures.

Responsibilities

• Schedule and manage patient appointments.
• Perform routine administrative and clerical duties.
• Provide functional guidance to Office and Practice Assistants.

Skills

Strong technology skills

Advanced MS Office skills

Time management

Communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

Under minimal supervision, the Senior Practice Assistant provides administrative and clinical support to ensure smooth and efficient clinical service and practice operations. The Senior Practice Assistant performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level).

• High School Diploma or Equivalent required.
• Office experience 3-5 years required.
• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience, and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos, and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents into the patient's medical record/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with the Supervisor, oversees the daily activities of practice staff.
• May be required to accept co-payments. Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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