Senior Practice Assistant, Pediatric Neurology

Partner's Healthcare; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Career growth opportunities

Job summary

Mass General Brigham's Pediatric Neurology team is seeking a highly organized, patient-focused administrative professional for a front desk role in a hybrid schedule (Monday-Friday, 8:30 AM-5:00 PM) at 15 Parkman Street. You will support physicians, APPs, and families throughout care, coordinating scheduling, registration, check-in/out, and medical records updates.

You will serve as a primary contact for patients and families, handling inquiries about prior authorizations, prescriptions, and

Qualifications

• High School Diploma or equivalent required.
• 3+ years of office or administrative experience.
• Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Excellent organization, communication, and time management skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Experience providing outstanding customer service in a busy environment.

Responsibilities

• Coordinate patient scheduling, registration, and check-in/check-out activities.
• Serve as a primary point of contact for patients and families, providing exceptional service and support.
• Manage administrative workflows including document scanning, billing-related processes, and medical record updates.
• Act as a scheduling, registration, and billing systems expert, providing guidance and support to colleagues.
• Assist with complex scheduling needs, including provider schedule management and specialty appointments.
• Support daily practice operations and help ensure an efficient, welcoming clinical environment.
• Handle inquiries related to prior authorizations, prescription refills, test results, and provider communications.

Skills

Excellent organization

Strong communication

Time management

Customer service

Multitasking

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Job Summary Pediatric Neurology | Hybrid Schedule | Monday-Friday, 8:30 AM-5:00 PM

Are you a highly organized, patient-focused administrative professional who thrives in a fast-paced healthcare environment? Join the Pediatric Neurology team within Mass General Brigham's Department of Neurology and newly formed Neuroscience Institute, where compassionate care and groundbreaking science come together to improve the lives of children and families. In this front desk, patient-facing role, you'll serve as a key member of a collaborative care team, supporting physicians, advanced practice providers, and patients throughout their care journey.

What You'll Do:

• Coordinate patient scheduling, registration, and check-in/check-out activities


• Serve as a primary point of contact for patients and families, providing exceptional service and support.


• Manage administrative workflows including document scanning, billing-related processes, and medical record updates.


• Act as a scheduling, registration, and billing systems expert, providing guidance and support to colleagues.


• Assist with complex scheduling needs, including provider schedule management and specialty appointments.


• Support daily practice operations and help ensure an efficient, welcoming clinical environment.


• Handle inquiries related to prior authorizations, prescription refills, test results, and provider communications.

Qualifications

• High School Diploma or equivalent required


• 3+ years of office or administrative experience


• Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint


• Excellent organization, communication, and time management skills


• Ability to manage multiple priorities while maintaining accuracy and professionalism


• Experience providing outstanding customer service in a busy environment

Additional Job Details (if applicable)

• Hybrid work schedule


• Starting pay of $22.00/hour+, based on experience


• Comprehensive benefits including medical, dental, and vision coverage


• 403(b) retirement plan


• Tuition reimbursement


• Discounted MBTA pass and additional employee perks


• Opportunity to grow your career within a world-class pediatric neurology program

Remote Type Hybrid

Work Location 15 Parkman Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $19.37 - $27.71/Hourly

Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.