Senior Portfolio Governance Analyst

First Command Financial Services, Inc.; Bethlehem (Northampton County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading company in the aerospace and defense industry is seeking a Support Specialist II to manage computing activities for a hybrid workforce. The role requires strong analytical skills, collaboration, and communication proficiency, alongside relevant IT education and experience.

Benefits

401K

Tuition Reimbursement

9/80 schedule with every other Friday off

Qualifications

• 3 years experience in IT or 5+ years with certifications.
• Legal authorization to work in the US is required.

Responsibilities

• Prioritizes helpdesk requests and incidents.
• Assists with implementing new hardware and applications.
• Monitors daily work assignments for potential issues.

Skills

Computer analytical skills

Collaboration

Oral communication

Written communication

Mentoring

Organizational skills

Interpersonal skills

Microsoft 365 Administration

Microsoft Teams features

Computer hardware knowledge

Education

Associates Degree in IT or related field

IT certifications

Job description

Founded in 1918, Kearfott Corporation, a global Aerospace and Defense supplier for over 100 years, is a leader in the design and manufacture of precision motion control products and inertial navigation components. Kearfott has a very long history of innovation and excellence, and is the go-to brand for many of our global clients. Kearfott is trusted, respected and plays a vital role in the success of America’s aerospace and defense industries. With over a century of expertise & experience, Kearfott is dedicated to providing quality, reliability, and cutting-edge technology to customers worldwide to meet their sea, land, air, and space navigation and guidance requirements.

Kearfott offers a comprehensive benefits package including a 401K, and Tuition Reimbursement. We offer a 9/80 schedule with every other Friday off.

We are looking for talented individuals who want to be part of a world-class work force. Join Kearfott and become part of a company that is recognized for technical expertise and respected world-wide as a ‘full service’ provider.

For more information, visit our website at www.kearfott.com

The Support Specialist II prioritizes and performs the necessary daily computing activities and troubleshooting requirements for a multi-site, as well as a hybrid (remote and onsite) employee and contractor environment.

Essential Functions

• Follows proper procedures to ensure the progression of helpdesk requests and incidents related to all company-used computing hardware and software
• Assists with implementing new and replacement end-user hardware, applications and technology
• Is a point of escalation for Support Specialist I team members
• Adheres to relevant Service Level Agreements
• Participates in and/or suggests process improvements
• As required, escalates incidents and requests to other technical team members, 3rd parties and/or leadership in a timely manner
• Informs Leadership when issues of operational significance are identified or reported
• Stays updated on new processes and the modification of existing ones
• Monitors daily work assignments for problems that may negatively impact the business, if not addressed in a timely manner
• Perform other duties assigned by IT Leadership

Required Skills

Critical Competencies

• Proficient computer analytical skills; ability to perform advanced diagnostic and problem solving tasks
• Collaboration skills within the team, with end-users and with customers/vendors
• Proficient oral and written communication skills; the ability to communicate clearly and effectively
• Proficient mentoring of the levels below Support Specialist II, with respect to technical duties
• Organizational skills; detail-orientated
• Interpersonal skills needed to work within a fast-paced, team-focused environment
• Sound technical knowledge of Microsoft 365 Administration
• Proficient in all Microsoft Teams features
• Intermediate knowledge of most Microsoft Office Applications; Advanced knowledge of MS Outlook
• Advanced knowledge of Windows OS; Intermediate knowledge of iOS
• Advanced knowledge of computer hardware and peripherals

Required Experience

Education & Experience

• Associates Degree in IT or related field + 3 years experience or 5+ years work experience in IT with IT certifications
• Must be legally authorized to work in the US; visa sponsorship is not available.

Preferred Skills/Experiences

• Well organized
• Capable of multitasking and prioritizing
• Proficient typing skills to document all reported daily incidents, requests and performed tasks
• Demonstrates a commitment to Quality
• Advanced Customer Service skills

Equal Opportunity Employer

We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Qualifications:
Critical Competencies

• Proficient computer analytical skills; ability to perform advanced diagnostic and problem solving tasks
• Collaboration skills within the team, with end-users and with customers/vendors
• Proficient oral and written communication skills; the ability to communicate clearly and effectively
• Proficient mentoring of the levels below Support Specialist II, with respect to technical duties
• Organizational skills; detail-orientated
• Interpersonal skills needed to work within a fast-paced, team-focused environment
• Sound technical knowledge of Microsoft 365 Administration
• Proficient in all Microsoft Teams features
• Intermediate knowledge of most Microsoft Office Applications; Advanced knowledge of MS Outlook
• Advanced knowledge of Windows OS; Intermediate knowledge of iOS
• Advanced knowledge of computer hardware and peripherals