Senior Pools Manager - Arizona Biltmore

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

N/A

Job summary

Pyramid Global Hospitality invites applications for a Senior Pools Manager at the Arizona Biltmore in Phoenix. You will oversee the pool complex operations, cabanas, and pool amenities, while driving hospitality excellence and financial performance.

Lead a luxury service team, maintain safety standards, collaborate with F&B for promotions, and ensure exceptional guest experiences across all pool areas.

Qualifications

• High school diploma or equivalent; two years of college preferred.
• At least two years of experience as Food & Beverage GM/Director.
• Luxury hotel experience preferred.
• Pool operations experience preferred.

Responsibilities

• Oversee daily pool complex operations to ensure safety and guest satisfaction.
• Manage opening/closing procedures and staffing levels.
• Maintain presentation of pools, cabanas, and public areas.
• Set cabana pricing and collaborate with F&B on promotions.
• Lead, coach, and develop the pool team with regular performance discussions.

Skills

Leadership

Operational oversight

Guest service

Education

High school diploma or equivalent

Two years of college preferred

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in‑room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand‑selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What You Will Have An Opportunity To Do

The Senior Pools Manager is responsible for all aspects of the pool complex's operations and financial performance, including all pools, cabanas, pool amenities, food and beverage service and pool retail.

Essential Functions

Pool Operations

• Oversee all aspects of the daily operation of the pool complex, ensuring a seamless, safe, and efficient experience from opening through closing.
• Manage pool opening and closing procedures and ensure all operational standards are consistently followed.
• Maintain appropriate staffing levels and labor standards throughout all hours of operation.
• Ensure the proper care, cleanliness, organization, and presentation of pools, cabanas, public areas, equipment, supplies, and service areas.
• Maintain high standards for food and beverage quality, consistency, presentation, and service.
• Manage relationships with outside vendors and service providers to ensure quality, reliability, and adherence to hotel standards.
• Plan and execute pool‑related special events, activations, and REO initiatives.

Financial & Business Management

• Own the overall financial performance of the pool complex, including revenue generation, profitability, labor, and operating expenses.
• Monitor financial performance and implement strategies to maximize revenue, profitability, and operational efficiency.
• Manage payroll, tip reporting, attendance reporting, cash handling, and other financial controls.
• Partner with Food & Beverage leadership to establish cabana pricing, develop revenue strategies, and plan seasonal activations well in advance.
• Collaborate with Marketing and other hotel departments on promotions, packages, and initiatives designed to drive pool revenue and guest engagement.

Guest Experience & Luxury Service

• Own the overall guest experience across the pool complex, maintaining a strong leadership floor presence and consistently engaging with guests and associates.
• Establish and maintain luxury service standards consistent with Arizona Biltmore expectations and brand standards.
• Monitor guest feedback, service recovery, and online reviews, taking proactive action to address concerns and identify opportunities for improvement.

Leadership & Associate Development

• Lead, coach, and develop the pool team, conducting regular performance discussions, evaluations, and training.
• Establish a culture of accountability, teamwork, professionalism, and exceptional service.
• Ensure associates are properly trained and consistently meet established service, operational, safety, and appearance standards.
• Enforce uniform and grooming standards and maintain a professional, luxury-level presentation throughout the operation.
• Lead by example and actively engage with the team to drive performance, morale, and guest satisfaction.

Safety, Security & Compliance

• Ensure compliance with all applicable laws, regulations, health and sanitation requirements, hotel policies, and operating standards.
• Ensure all required safety and security procedures are consistently followed and that associates receive appropriate safety and security training.
• Protect hotel property, equipment, and guest belongings by maintaining appropriate safety, security, and operational controls.

Communication & Collaboration

• Maintain close communication and collaboration with Engineering, Security, Food & Beverage, Marketing, and other hotel departments to ensure seamless pool operations.
• Participate in all mandatory leadership, departmental, and hotel meetings.
• Communicate operational priorities, business results, guest feedback, staffing needs, and other key issues to senior leadership.
• Build strong working relationships across the hotel to ensure the pool complex operates as an integrated component of the overall guest experience.

What are we looking for?

EDUCATION

• High school diploma or equivalent.
• At least two (2) years of college education, preferred.

Experience

• At least two (2) years of Food and Beverage General Manager or Director experience, required.
• Prior management experience, preferred.
• Luxury hotel experience, preferred.
• Experience in a pool operation, preferred.

LICENSES OR CERTIFICATES

• Food Handlers Card
• CPR and First Aid Certification
• Life Guard Certification

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.