Senior Police Services Agent

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of San Antonio Police Department seeks a Police Services Agent to provide essential police support, including entering reports and updating NCIC/TCIC files for recovered or stolen property. The role operates at Prue Substation and Central Substation in San Antonio, with varied shift hours, including nights.

The position requires a high school diploma or GED and at least two years of data processing experience.

Qualifications

• High school diploma or GED required.
• Two years of data processing or related computer experience.
• Must pass CJIS fingerprint-based background check and CJIS eligibility.
• TCIC/NCIC Certification required within one year of employment.
• Knowledge of Police Department services and basic computer literacy.

Responsibilities

• Enters police reports to update the system.
• Updates NCIC/TCIC files for recovered or stolen property.
• Performs building and grounds security including alarm testing.
• Provides customer service to citizens with police forms and information.
• Assists research of information on police reports for field officers.
• Takes photos of victims of domestic violence and saves them to the system.
• Sorts and distributes mail and incoming police reports and documents.
• Performs related duties as required.

Skills

Data processing

Customer service

Computer skills

Clear communication

Education

High school diploma or GED

Tools

PC software

Office equipment

Job description

Under general supervision, is responsible for performing police support services to include entering police reports, updating the NCIC/TCIC files for recovered or stolen property, performing building and grounds security and providing customer service. Working conditions are primarily in an office environment. May exercise supervision over assigned staff.

Primary Work Location

Prue Substation- 5020 Prue Road, San Antonio, TX (78240)

Central Substation- 515 S Frio Street, San Antonio, TX (78207)

Work Schedule

Prue Substation -11:00 p.m. - 7:00 a.m., Central Substation - 3:00 p.m. - 11:00 p.m. Thursday - Monday. The schedule varies by substation and will differ during training. Police Department Headquarters and substations operate 24 hours a day, 7 days a week, including holidays. This position requires shift work, which may include mid-day and overnight hours with varying crew rest days.

• Enters reports to update uniform crime reporting system and State and Federal records system.
• Updates National Criminal Investigation Center and Texas Criminal Investigation Center (NCIC/TCIC) files for recovered or stolen property.
• Performs building and grounds security including testing of all station alarm systems.
• Provides customer service (i.e. provide basic information and necessary police forms to citizens).
• Assists in the research of information on Police reports when requested by field officers.
• Takes photographs of victims of domestic violence; sorts and downloads photographs on computer.
• Sorts and distributes mail and incoming Police reports, faxes and subpoenas.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of data processing or other computer related experience. Additional experience in the law enforcement field or as a Police Services Agent is highly desirable.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Valid Texas Crime Information Center and National Crime Information Center (TCIC/NCIC) Certification required within one (1) year of employment.

Preferred Qualifications

• Computer Skills.
• Customer Service experience.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of services provided by the Police Department.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to learn the Penal Code and Code of Criminal Procedures.
• Ability to learn Police Department rules, regulations, policies, and procedures.
• Ability to learn substation operations including security and alarm procedures.
• Ability to communicate clearly and effectively.
• Ability to learn pertinent Federal, State, and local laws and ordinances.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to handle all the physical requirements of the job.