AICC Telecommunicator I

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

City of San Antonio is seeking a dispatcher for San Antonio International Airport. The role involves coordinating police, fire, maintenance, transportation, operations and parking personnel using radio and computer systems in a busy airport environment.

The candidate must have a high school diploma or GED, two years in public contact, and pass CJIS, TSA, and security clearances. This on-site position requires flexible shifts to support a 24-hour operation and rapid emergency response.

Qualifications

• High school diploma or GED equivalent (recognized by TEA or a regional accrediting agency).
• Two years of experience in public contact either in person or by telephone.
• Must pass CJIS fingerprint-based background check and remain CJIS eligible.
• Must pass TSA Security Threat Assessment clearance upon employment.
• Must maintain federally mandated airport security clearance at all times.

Responsibilities

• Dispatch Airport Police, fire, security, maintenance, transportation, operations and parking personnel to requests for service.
• Operate fire and security systems and monitor CCTV cameras throughout the Airport.
• Maintain logs and records per FAA regulations and TSA guidance.
• Provide information to the public and travelers; relay flight status updates.
• Record events on DVRs and logs; support emergency notifications as needed.

Skills

Public contact

Computer skills

Clear communication

Emergency response

Education

High school diploma or GED

Job description

Under general supervision, is responsible for dispatching Airport Police, fire, maintenance, transportation, operations and parking personnel according to request for service and available manpower, via the operation of radio, telephone, computer terminals, multi-data terminals, and paging system. Working conditions are primarily in an office environment. Exercises no supervision.

Work Location

San Antonio International Airport - 9800 Airport Blvd., San Antonio, Texas 78216

Work Hours

9:00 a.m. - 7:00 p.m., Tuesday - Friday, 1st 9 weeks for training; Work schedule will be one of three shifts that cover a 24-hour operation & based on departmental needs:

A Shift: 6:00 a.m. - 2:00 p.m.

B Shift: 2:00 p.m. - 10:00 p.m.

C Shift: 10:00 p.m. - 6:00 a.m.

• Dispatches Airport Police, fire, security, maintenance, transportation, operations and parking personnel to appropriate request for service.
• Operates fire and security systems and monitors CCTV cameras throughout the Airport.
• Conducts periodic checks on security checkpoint alarms and maintains logs in accordance with FAA regulations.
• Performs registration checks on vehicle license plates, driver's license, and warrants through the computer aided dispatch system.
• Generates San Antonio Police Department (SAPD) case numbers, on specific cases, and logs all pertinent information.
• Maintains logs on lost and found property, persons and vehicles paged, vehicles impounded, shift change checklists, maintenance call back numbers, and incidents recorded on each DVR discs or thumbdrives.
• Provides information to the general public and tourists visiting the San Antonio International Airport.
• Maintains and provides flight status information on cancelled or delayed flights.
• Maintains current knowledge of facilities, buildings and airfield on San Antonio property.
• Performs necessary notification on significant unforeseen events (i.e., bomb threats, aircraft emergencies, aircraft accidents and severe weather warnings.)
• Records pertinent events on DVRs.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of experience in public contact either in person or by telephone.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.
• Must pass a Transportation Security Administration (TSA) Security Threat Assessment clearance upon employment.
• Must maintain federally mandated security clearance required to work at an airport at all times.

Preferred Qualifications

• Type 35 wpm.
• Customer Service experience.
• Ability to multi-task.
• Excellent memory retention.
• Strongverbal and written communication skills.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of basic telephone techniques and public relations.
• Skill in using a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to respond rapidly and effectively in emergency situations.
• Ability to learn pertinent Federal, State, and local laws and ordinances.
• Ability to learn departmental procedures and policies related to proper response, emergencies, etc.
• Ability to learn various types of computer formats and codes necessary to access, manipulate and relay information.
• Ability to learn communication office procedures, practices, equipment, radio broadcasting procedures and basic alarm systems.
• Ability to maintain accurate records and logs.