Senior PMO Lead, Customer Implementations

MSC Industrial Supply Co.; Davidson (NC); On-site; USD 113,000 - 209,000; Full time

Job summary

MSC Industrial Supply Co. in Davidson, NC seeks a senior PMO leader to oversee the customer implementations lifecycle, coordinating cross-functional teams and ensuring on-time, on-budget delivery while maximizing customer satisfaction.

You will own the PMO tools in Salesforce, develop status reporting, mentor team members, and drive continuous process improvements. Travel up to 25% may be required.

Qualifications

• Bachelor's degree in business, project management, or a related field.
• MBA preferred.
• PMP, PgMP or equivalent certification is required.
• 10+ years of experience in project management, with a focus on customer implementations.
• 5+ years experience leading a customer implementation PMO team.
• 5+ years experience in supply chain, sales, or commercial operations.

Responsibilities

• Lead the planning and execution of customer implementation projects from initiation to post-implementation support, including defining project scope, timelines, milestones, and deliverables.
• Collaborate with sales, customer success, and technical teams to gather detailed customer requirements and translate them into actionable project plans.
• Manage project dependencies, critical paths, and resource allocation to ensure timely delivery.
• Build and maintain strong relationships with key customer stakeholders throughout the implementation process, including project sponsors, decision-makers, and end-users.
• Proactively communicate project progress, risks, and potential issues to stakeholders through regular status updates and meetings.
• Address customer concerns and manage expectations effectively.
• Identify potential risks early on and develop mitigation strategies to minimize project impact.
• Proactively escalated critical issues to relevant stakeholders and manage resolution plans.
• Monitor project performance against key metrics and implement corrective actions when necessary.
• Analyze implementation data to identify trends and areas for improvement.
• Perform all duties inherent in the role of MSC Manager as defined by the MSC Code of Conduct.
• Drive the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s Mission.

Skills

Bachelor's degree

MBA

PMP

PgMP

10+ years PM

5+ years PMO

5+ years supply chain

Education

Bachelor's degree in business, project management, or related field

MBA

Tools

Microsoft Project

Excel

Salesforce

Job description

MSC Industrial Supply Co. in Davidson, NC seeks a senior PMO leader to oversee the customer implementations lifecycle, coordinating cross-functional teams and ensuring on-time, on-budget delivery while maximizing customer satisfaction.

You will own the PMO tools in Salesforce, develop status reporting, mentor team members, and drive continuous process improvements. Travel up to 25% may be required.