Senior PMO

goodsservices; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

goodsservices is seeking an experienced senior program leader to coordinate complex, cross-functional technical programs for client organizations. You will guide work from scope and planning through execution, balancing client objectives with technical, security, compliance, and operational requirements.

The role combines senior program leadership with trusted-advisor work and contributes to account growth by building relationships with client leaders and surfacing opportunities for expanded

Qualifications

• Bachelor’s degree in business, engineering, computer science, or a related area, or equivalent practical experience.
• 7+ years leading complex technical or business programs, including substantial client-facing consulting or professional services experience.
• Experience coordinating engineering, operations, and business stakeholders, resolving dependencies, and handling executive escalations.
• Familiarity with Agile or Scrum delivery; ability to select and scale suitable methods across Agile, Waterfall, Kanban, Lean, or related approaches.
• Strong analytical and problem-solving skills, including use of metrics and reporting to assess outcomes and guide action.
• Clear written and verbal communication, including presenting status, risks, and recommendations to senior leaders.

Responsibilities

• Plan and lead program delivery, defining scope, milestones, dependencies, staffing needs, timelines, and budgets against engagement commitments.
• Track risks, issues, and changes; coordinate escalations across client and consulting teams and drive timely resolution.
• Maintain governance, delivery standards, KPIs, service levels, and clear reporting on program health.
• Align program plans with client business priorities, architecture, security, compliance, and operational standards.
• Manage funding, resource allocation, forecasts, program financials, burn, and scope or change-order decisions.
• Use metrics and dashboards to guide decisions, improve workflows, and strengthen reliability and efficiency.
• Build relationships with client leaders, communicate recommendations, surface account risks, and identify opportunities for expanded work.

Skills

Program leadership

Stakeholder management

Agile/Scrum delivery

Analytical thinking

Communication

Influence without authority

Education

Bachelor’s degree in business, engineering, CS, or related area

Job description

Role overview

Coordinate complex, cross-functional technical programs for client organizations, keeping delivery governance, stakeholder alignment, and commercial performance on track. You’ll guide work from scope and planning through execution and improvement, balancing client objectives with technical, security, compliance, and operational requirements. The position combines senior program leadership with trusted-advisor work and contribution to account growth.

Responsibilities

• Plan and lead program delivery, defining scope, milestones, dependencies, staffing needs, timelines, and budgets against engagement commitments.
• Track risks, issues, and changes; coordinate escalations across client and consulting teams and drive timely resolution.
• Maintain governance, delivery standards, KPIs, service levels, and clear reporting on program health.
• Align program plans with client business priorities, architecture, security, compliance, and operational standards.
• Manage funding, resource allocation, forecasts, program financials, burn, and scope or change-order decisions.
• Use metrics and dashboards to guide decisions, improve workflows, and strengthen reliability and efficiency.
• Build relationships with client leaders, communicate recommendations, surface account risks, and identify opportunities for expanded work.

Requirements

• Bachelor’s degree in business, engineering, computer science, or a related area, or equivalent practical experience.
• 7+ years leading complex technical or business programs, including substantial client-facing consulting or professional services experience.
• Experience coordinating engineering, operations, and business stakeholders, resolving dependencies, and handling executive escalations.
• Familiarity with Agile or Scrum delivery; ability to select and scale suitable methods across Agile, Waterfall, Kanban, Lean, or related approaches.
• Strong analytical and problem-solving skills, including use of metrics and reporting to assess outcomes and guide action.
• Clear written and verbal communication, including presenting status, risks, and recommendations to senior leaders.
• Ability to influence teams without direct authority, build trust quickly as an external advisor, and keep work moving amid ambiguity.

Nice to have

• Experience helping others use AI.
• Financial services industry experience.
• PMI certification.