Senior PMO

Goods & Services; United States; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Goods & Services in Mexico City seeks an experienced Senior PMO to coordinate and deliver complex, multi-team client engagements. You will govern programs, drive meeting discipline, track open issues, and maintain accurate records across workstreams.

You will lead cross‑functional planning, manage scope, milestones, budgets, risks, and stakeholder communications, enabling scalable delivery and lasting client relationships in a fast‑paced consulting context.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7+ years leading complex, cross-functional initiatives in client-facing settings.
• Concrete Agile/Scrum delivery experience; multiple methodologies with governance scaling.
• Experience partnering with client engineering, operations, and business stakeholders.
• Experience managing risks, dependencies, escalations, and competing priorities.
• Strong analytical and problem-solving skills with data-driven decisions.
• Excellent written and verbal communication with senior client leadership.
• Proven ability to influence cross-functional teams without formal authority.
• Tolerance for ambiguity and ability to drive progress with incomplete information.

Responsibilities

• Lead planning, execution, and delivery of complex, cross-functional programs for client organizations.
• Define program scope, milestones, timelines, dependencies, and budget within the SOW, manage risks and changes.
• Align program strategies with client enterprise architecture, security, compliance, and operations.
• Serve as escalation point for critical program and security issues across stakeholders.
• Enforce governance, SLAs, KPIs, and reporting for successful execution.
• Plan funding, resources, forecasting, and change management to support business priorities.
• Drive continuous improvement to enhance scalability, reliability, and efficiency.
• Collaborate with client and internal teams to align priorities and decisions.
• Use data, metrics, and dashboards to measure program health and outcomes.
• Act as trusted advisor to client leadership to support account growth.

Skills

Program management

Stakeholder management

Agile/Scrum

Risk management

Data analysis

Communication

Cross-functional leadership

Ambiguity tolerance

Education

Bachelor's degree or equivalent

Tools

Project management tools

Job description

About Goods & Services

Goods & Services is a product design and engineering company.

About Goods & Services

Goods & Services is a product design and engineering company.

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting‑edge capabilities in AI, Data and Hardware Engineering to companies of any size.

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds.

About the job

Goods & Services is looking for a Senior PMO who supports the coordination and delivery cadence of complex, multi-team client engagements. This role keeps program governance running smoothly—driving meeting discipline, tracking open issues to resolution, and ensuring accurate, actionable records across workstreams.

What you’ll do:

• Lead the planning, execution, and delivery of complex, cross-functional technical programs on behalf of client organizations, ensuring alignment with the client's business objectives, technical strategy, organizational priorities and team dynamics.
• Drive definition of program scope, milestones, timelines, dependencies, resource requirements, and budget within the engagement's statement of work (SOW), while proactively managing risks, issues, and changes throughout the program lifecycle.
• Understand, communicate, and execute program strategies that align with the client's enterprise architecture, security, compliance and operational standards.
• Serve as the escalation point for critical program, operational, and security issues, coordinating across client and consulting-team stakeholders to drive timely resolution and effective risk mitigation.
• Enforce program governance, delivery standards, KPIs, service level agreements (SLAs), and reporting to ensure successful execution and operational excellence.
• Enable strategic planning for program funding, resource allocation, forecasting, and organizational change management in support of the client's business priorities and the engagement's commercial terms.
• Drive continuous improvement initiatives by optimizing the client's processes, workflows, automation, and operational practices to improve scalability, reliability, and efficiency.
• Partner with client engineering, operations, security, and executive stakeholders — alongside our own delivery team — to align priorities, communicate program status, and influence strategic decision-making.
• Leverage data, metrics, dashboards, and analytics to measure program health, identify trends, support decision-making, and improve business outcomes for the client.
• Become a trusted advisor to client senior leadership, managing stakeholder expectations and ensuring program outcomes that support account growth and a durable long‑term client relationship.
• Identify opportunities for expanded scope within existing client relationships and contribute to proposals and statements of work.
• Own program financials — budget, forecast, burn, and change‑order/scope management — in a client‑billable consulting context.
• Active collaboration with Goods and Services to share engagement insights, adopt shared standards, and reinforce a unified organizational approach to client work.
• Proactively share customer risks that could affect delivery, budget or account health, ensuring early visibility and enabling timely mitigation decisions.
• Identify and champion new business opportunities for organic growth by surfacing patterns across engagements, spotting demand signals for new or adjacent service offerings in collaboration with our Growth team.

What you’ll need:

• Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience.
• 7+ years of experience in technical program management, business program management, or a related role leading complex, cross‑functional initiatives, including significant experience in a client‑facing consulting or professional services environment.
• Concrete Agile/Scrum delivery experience preferred and experienced in multiple program management methodologies desired (waterfall, agile, scrum, kanban, lean, PgMP, SAFe, etc.), with judgment on which to apply per client and when to scale governance up or down.
• Experience partnering with client engineering, operations, and business stakeholders to drive alignment, resolve dependencies, and deliver strategic outcomes.
• Experience managing program risks, dependencies, executive escalations, and competing priorities in a fast‑paced client environment.
• Strong analytical and problem‑solving skills, with experience using data, metrics, and reporting to drive program decisions and measure success.
• Excellent written and verbal communication skills, with experience presenting program status, risks, and recommendations to senior client leadership.
• Proven ability to build credibility and influence cross‑functional teams, including client teams where our firm holds no direct authority, and drive results.
• Comfort operating as an outside advisor: building trust and credibility quickly in a new client organization without the built‑in authority of an internal role.
• Tolerance for ambiguity: must be able to make sound calls and keep a program moving with incomplete information, then bring structure to the situation as it clarifies rather than waiting for clarity to act.

Preferred:

• Experience enabling others to use AI.
• Experience in the Financial Services sector.
• PMI Certification.