Senior PM, Post-Order Experience (Hybrid)

Xometry; Waltham (MA); Hybrid; USD 135,000 - 175,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Generous paid time off

Life and disability insurance

EAP and other wellbeing resources

Job summary

Xometry, a leading digital marketplace, is seeking a Senior Product Manager for Post-Order Experience. This role focuses on enhancing the customer journey post-order through effective management of order confirmations, tracking, and support resolutions. Candidates should have 5+ years of product management experience, particularly in B2B contexts, and familiarity with order management systems. The position offers a hybrid work environment and a competitive salary range of $135,000-$175,000 annually plus bonuses and a comprehensive benefits package including 401(k) matching and medical insurance.

Qualifications

• 5+ years of product management experience, ideally with B2B or transactional platforms.
• Experience with order management, fulfillment tracking, or support tooling preferred.
• Strong customer empathy and experience with user-centered product development.

Responsibilities

• Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.
• Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.
• Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.
• Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.
• Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.
• Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.

Skills

Product management experience

B2B or transactional platforms

User-centered product development

Agile product development

Data tools and experimentation frameworks

Job description

Xometry, a leading digital marketplace, is seeking a Senior Product Manager for Post-Order Experience. This role focuses on enhancing the customer journey post-order through effective management of order confirmations, tracking, and support resolutions. Candidates should have 5+ years of product management experience, particularly in B2B contexts, and familiarity with order management systems. The position offers a hybrid work environment and a competitive salary range of $135,000-$175,000 annually plus bonuses and a comprehensive benefits package including 401(k) matching and medical insurance.