Product Manager, Customer Experience – Surface Transport

Amazon Inc.; Atlanta (GA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's North America Surface Transportation Customer Experience team is seeking a Product Manager to drive strategy, development, and optimization of products that enhance the end-to-end customer experience across our surface transportation network. You will own the product vision and roadmap to impact how customers perceive and interact with Amazon's delivery experience in Middle Mile operations.

You will work with engineering, operations, program, science, analytics, and BI teams to

Qualifications

• 3+ years of product management experience.
• Experience managing technical products or online services.
• Experience leading cross-functional teams in the delivery of major new products or services.
• Knowledge of SQL and VBA is preferred.

Responsibilities

• Define and own the long-term product vision and roadmap for customer experience initiatives within North America Surface Transportation, aligning with broader organizational goals
• Leverage customer insights, data analysis, and voice-of-the-customer mechanisms to identify experience gaps and prioritize high-impact improvements
• Partner with engineering, operations, science, design, and program management teams to deliver products from concept through launch and iteration
• Influence senior leadership through clear written narratives, rapid prototyping, and data-driven recommendations
• Define, track, and report on KPIs that measure customer experience outcomes and product success
• Balance customer experience improvements with cost efficiency and operational feasibility across the transportation network
• Identify and evaluate emerging technologies, industry trends, and novel approaches to continuously raise the bar on customer experience

Skills

PM experience

Technical products

Cross-functional leadership

Tools

SQL

VBA

Job description

Amazon's North America Surface Transportation Customer Experience team is seeking a Product Manager to drive strategy, development, and optimization of products that enhance the end-to-end customer experience across our surface transportation network. You will own the product vision and roadmap to impact how customers perceive and interact with Amazon's delivery experience in Middle Mile operations.

You will work with engineering, operations, program, science, analytics, and BI teams to