Senior Plumbing Service Manager

Cox Engineering; Randolph (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

Cox Engineering is seeking a Service Manager for our Randolph, MA plumbing division. You will lead day-to-day operations, guide technicians, and ensure work meets safety, quality, and customer satisfaction standards.

Work with the General Manager of Plumbing to scale the service organization, mentor apprentices, and improve processes. Strong leadership and communication are essential for success in this role.

Qualifications

• Minimum 7+ years of commercial plumbing with progressive leadership responsibilities.
• Massachusetts Journeyman or Master Plumbing License preferred.
• Proven ability to lead, coach, and develop technical teams.

Responsibilities

• Lead daily execution of the plumbing service operation.
• Coordinate with dispatch to optimize scheduling and labor utilization.
• Ensure work orders are completed accurately and closed timely in BuildOps.
• Develop technicians and mentor apprentices for career growth.
• Maintain safety and compliance with plumbing codes and company policies.
• Deliver responsive, professional customer service and resolve escalations.

Skills

Leadership

Coaching

Team development

Communication

Problem solving

Education

Massachusetts Journeyman or Master Plumbing License

Tools

Service management software

Microsoft Office

Job description

Cox Engineering is seeking a Service Manager for our Randolph, MA plumbing division. You will lead day-to-day operations, guide technicians, and ensure work meets safety, quality, and customer satisfaction standards.

Work with the General Manager of Plumbing to scale the service organization, mentor apprentices, and improve processes. Strong leadership and communication are essential for success in this role.