Senior Plumbing Field Manager

Neighborly - MRR: Shell Account; Muncie (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Training

Branded Company Vehicle

Paid time off

Job summary

Trades Holding Company, LLC (dba Mr. Rooter Plumbing) is seeking a Field Manager to lead our residential plumbing field team, develop talent, and drive service excellence across Indiana markets.

You will supervise technicians, manage schedules, ensure safety and compliance, and partner with dispatch and support staff to deliver top-tier customer service and business growth. The role requires 5+ years as a residential plumber and 2+ years in leadership, with strong communication, organization,

Qualifications

• 5+ years of experience as a Residential Plumber.
• 2+ years in a lead or managerial role, or equivalent experience.
• Strong ability to perform, teach, and improve relevant plumbing tasks.
• Excellent organizational, time management, project management, and leadership skills.
• Familiarity with Service Titan software is a plus.
• Exceptional communication, customer service, and problem-solving skills.
• Self-motivated and results-oriented with a passion for innovation and industry leadership.

Responsibilities

• Hire, mentor, and train field technicians to deliver outstanding service.
• Identify training needs and collaborate with Talent and HR teams.
• Conduct regular site visits to evaluate technician performance and provide monthly coaching.
• Facilitate one-on-one meetings with employees to review performance and skill development.
• Oversee scheduling, technician assignments, and delivery of supplies and equipment.
• Collaborate with dispatch, business unit managers, and support staff to implement best practices in field operations.
• Monitor and enforce compliance with field policies, including time tracking, job closure processes, uniform standards, and safety requirements.
• Ensure company vehicles and equipment are maintained according to the maintenance schedule.
• Drive exceptional customer satisfaction through effective technician supervision and problem resolution.
• Support business growth by maintaining high service standards and identifying improvement opportunities.

Skills

Residential plumbing

Leadership

Customer service

Project management

Communication

Tools

Service Titan

Job description

Trades Holding Company, LLC (dba Mr. Rooter Plumbing) is seeking a Field Manager to lead our residential plumbing field team, develop talent, and drive service excellence across Indiana markets.

You will supervise technicians, manage schedules, ensure safety and compliance, and partner with dispatch and support staff to deliver top-tier customer service and business growth. The role requires 5+ years as a residential plumber and 2+ years in leadership, with strong communication, organization,