Senior Plumbing Field Leader — Coach, Deliver Quality

Mr. Plumber Indiana; Indianapolis (IN); Sur place; USD 80 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Insurance

Telehealth program

Company Matched 401k

Long-Term Disability Insurance

Life Insurance

PTO up to 4 weeks

Paid Holidays

Wellness Program

Employee Assistance Program (EAP)

Résumé du poste

Mr. Plumber Indiana is seeking a Plumbing Field Supervisor to lead our growing Indianapolis team. You will manage daily field operations, mentor plumbers and apprentices, ensure quality workmanship, and partner with leadership to grow a premier residential plumbing service.

You’ll conduct on-site visits, uphold safety standards, drive customer satisfaction, and coach the team to achieve performance and revenue goals through hands-on leadership.

Qualifications

• 5+ years of residential plumbing experience with leadership or mentoring duties.
• Strong knowledge of plumbing codes and safety standards.
• Valid driver's license and clean driving record.
• Ability to coach and develop plumbers and apprentices.
• Experience with Service Titan is a plus.

Responsabilités

• Regular on-site field visits to oversee operations and performance.
• Ensure the safety of employees, customers, and job sites.
• Drive exceptional customer and employee satisfaction in every interaction.
• Maintain professionalism, accountability, and patience with the team and customers.
• Foster a culture of performance excellence, teamwork, and continuous development.
• Lead, coach, and develop plumbers and apprentices for success.
• Drive departmental revenue and profitability through training and field support.
• Maintain invoicing, inventory management, safety compliance, and reporting.
• Provide consistent technical, customer service, and sales training.
• Promote lead generation and educate on identifying customer needs.
• Monitor callbacks, warranty work, and quality issues with coaching.
• Resolve escalated customer concerns to deliver best-in-class experience.
• Conduct ride-alongs, field observations, and performance coaching sessions.

Connaissances

Leadership

Coaching

Customer service

Conflict resolution

Field supervision

Time management

Formation

Journeyman Plumbing License

Outils

ServiceTitan software

Description du poste

Mr. Plumber Indiana is seeking a Plumbing Field Supervisor to lead our growing Indianapolis team. You will manage daily field operations, mentor plumbers and apprentices, ensure quality workmanship, and partner with leadership to grow a premier residential plumbing service.

You’ll conduct on-site visits, uphold safety standards, drive customer satisfaction, and coach the team to achieve performance and revenue goals through hands-on leadership.