Senior Platforms Engineer: Platform & Integrations Lead

City of Boston; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

City of Boston’s Department of Innovation and Technology seeks a Senior Applications Engineer to lead service delivery platforms, configure and optimize project management tools, and unify disparate processes. You will drive integrations, data pipelines, and platform administration to deliver high-quality citizen services.

The role focuses on architecture, collaboration with stakeholders, and release management, ensuring simple, user-centric digital solutions that enhance government service

Qualifications

• Four (4) years of full-time experience leading the configuration and administration of technical enterprise applications.
• Bachelor's degree in a related field; Master's degree can substitute for three years of experience.
• Strong understanding of service management best practices (ITIL) and Agile methodologies.
• Excellent communication and collaboration skills to work effectively with technical and non-technical audiences.
• A user-centric philosophy of solution development with a strong UX focus.
• Ability to interpret business requirements and translate them into technical solutions.
• Experience working with APIs and integrations in production environments.
• Proven track record of troubleshooting system issues and implementing fixes.
• Strong understanding of SaaS-based enterprise applications and data integration capabilities.

Responsibilities

• Lead the administration, optimization, configuration, and customization of tools and applications that support service and project management.
• Monitor systems and applications, analyze performance, and troubleshoot complex issues; perform regular system maintenance and updates.
• Assist in vendor management by escalating issues and engaging vendors to manage system changes.
• Collaborate with business stakeholders to document service delivery requirements and processes.
• Transform business needs into technical solutions using platform capabilities.
• Implement solutions by designing, configuring, developing, testing, and deploying changes.
• Test and ensure quality as new solutions are released.
• Partner with stakeholders to shape strategic direction of tools and prioritize development needs.
• Serve as project manager or team lead on complex projects.
• Design systems and processes to analyze service management performance and analytics instrumentation.
• Negotiate and set release management practices for cross-team evolution.
• Ensure end-user experience is central to technology decisions.

Skills

ITIL knowledge

Agile methodologies

API integrations

Stakeholder communication

Enterprise SaaS experience

Platform administration

Education

Bachelor's degree in a related field

Master's degree substitution for years of experience

Tools

ServiceNow

Jira

Job description

City of Boston’s Department of Innovation and Technology seeks a Senior Applications Engineer to lead service delivery platforms, configure and optimize project management tools, and unify disparate processes. You will drive integrations, data pipelines, and platform administration to deliver high-quality citizen services.

The role focuses on architecture, collaboration with stakeholders, and release management, ensuring simple, user-centric digital solutions that enhance government service