Senior Platform Reliability Architect | SRE & AWS

Zurich Cover-More; New York (NY); Hybrid; USD 143,000 - 214,000; Full time

Benefits offered by this job

Hybrid work model

Annual and personal leave

401(k) employer matching

Job summary

Zurich Cover-More is seeking a Senior Solution Architect to design reliability in from day one, ensuring observable, recoverable, scalable systems. You’ll blend solution architecture with Site Reliability Engineering, setting architecture and reliability standards for the program.

This engineering-led role requires shaping patterns for APIs, event-driven processing and orchestration, and partnering with multiple teams and vendors to raise the bar on resilience and performance.

Qualifications

• 10+ years in software, infrastructure or integration engineering, including 5+ years of hands-on solution architecture on complex enterprise systems
• Proven design of distributed, highly available, fault-tolerant systems
• Strong SRE practice: SLOs, error budgets, incident response, post-incident reviews and root-cause analysis
• Observability depth: APM, centralized logging, metrics, OpenTelemetry, and tools such as New Relic, Datadog, Dynatrace or Splunk
• AWS architecture, Terraform or CloudFormation, Docker and Kubernetes, and scripting in Python or Bash
• Microservices, REST APIs, event‑driven architecture, and MuleSoft or a comparable integration platform
• Experience in large transformation programs with multiple implementation partners
• The confidence to challenge technical decisions and bring partners and engineering teams to a shared standard

Responsibilities

• Lead end-to-end solution architecture for Sirius workstreams across applications, integration, data and AWS infrastructure
• Produce component diagrams, integration and deployment designs, non‑functional requirements and architecture decision records
• Define patterns for APIs, synchronous and asynchronous integration, event‑driven processing and workflow orchestration
• Set SLIs, SLOs and error budgets for critical services, with RTOs and RPOs matched to business criticality
• Design resilience in: circuit breakers, retries, timeouts, bulkheads, graceful degradation, automated failover and disaster recovery
• Build unified observability across applications, APIs, middleware and cloud, with correlation IDs and distributed tracing across quote, purchase, policy servicing and claims
• Define actionable alerting and dashboards for platform health, latency, transaction success and dependency failures
• Set CI/CD, infrastructure‑as‑code and progressive delivery standards: blue‑green, canary and automated rollback
• Make MuleSoft and API integrations resilient with error handling, dead‑letter processing, replay and reconciliation, including payment providers, assistance partners and other third parties
• Establish reliability testing: load, stress, fault injection and controlled chaos engineering
• Own operational readiness: runbooks, production readiness reviews and smooth handover to long‑term service owners
• Review designs from internal teams and implementation partners against agreed standards

Skills

Solution architecture

Distributed systems

SRE practices

AWS

Terraform

Docker & Kubernetes

API integration

MuleSoft

Tools

New Relic

Datadog

Dynatrace

Splunk

Terraform

CloudFormation

Docker

Kubernetes

OpenTelemetry

Job description

Zurich Cover-More is seeking a Senior Solution Architect to design reliability in from day one, ensuring observable, recoverable, scalable systems. You’ll blend solution architecture with Site Reliability Engineering, setting architecture and reliability standards for the program.

This engineering-led role requires shaping patterns for APIs, event-driven processing and orchestration, and partnering with multiple teams and vendors to raise the bar on resilience and performance.