Senior Platform Infra Engineer - Scale AI Agents

Pallet; San Francisco (CA); On-site; USD 200,000 - 265,000; Full time

Benefits offered by this job

Health, Vision, and Dental benefits

401k option

Yearly learning and developmentstipend

Commuter benefits

Remote office home stipend

Free professional headshot

Daily catered lunches and dinners

On-site gym

Annual offsite travel

Job summary

Pallet builds AI that runs the physical economy. Freight, warehousing, and logistics are modernized by agents that replace spreadsheet-centric workflows. This role leads critical infra scaling, ownership, and technical direction as Pallet scales to meet customer demand.

You will work with founding engineers to shape infrastructure strategy and execute high-impact reliability improvements that directly affect product velocity and business outcomes.

Qualifications

• 5+ years in infra, platform, or SRE roles with early team involvement.
• Deep knowledge in at least one area: databases, distributed systems, cloud infra, observability, or app frameworks.
• Experience grounding decisions in evidence: SLOs, capacity planning, bottlenecks, and failure analysis.
• Strong problem solving and ownership, guiding technical direction.
• Proficiency with TypeScript, Postgres, Redis, Google Cloud, OpenTelemetry, and Datadog.

Responsibilities

• Scale to millions of AI agent runs per day, addressing capacity, performance, and reliability.
• Make the platform portable across clouds and on‑prem environments.
• Handle enterprise integration requirements: identity, private networking, cert-based authentication, and data residency.
• Own observability and incident response from alerting to post‑mortems.
• Improve developer productivity with faster local development, CI, deployments, and debugging.

Skills

Infra experience

Platform engineering

SRE Principles

Databases

Distributed systems

Cloud infrastructure

Observability

Performance tuning

Tools

TypeScript

Postgres

Redis

Google Cloud

OpenTelemetry

Datadog

Job description

Pallet builds AI that runs the physical economy. Freight, warehousing, and logistics are modernized by agents that replace spreadsheet-centric workflows. This role leads critical infra scaling, ownership, and technical direction as Pallet scales to meet customer demand.

You will work with founding engineers to shape infrastructure strategy and execute high-impact reliability improvements that directly affect product velocity and business outcomes.