Senior Platform Evangelist for CX Automation & ROI

Verint Systems, Inc.

Salem (OR)

On-site

USD 120,000 - 190,000

Full time

14 days+

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Job summary

Verint Systems, Inc. is seeking a Platform Consultant to act as an executive evangelist for the Verint Open CCaaS platform.

This senior role blends technology and business development to champion CX automation and ROI, working closely with customer executives to understand needs and position the platform as the preferred solution. You will lead cross-functional teams across product, sales, and services, stay current on AI advances, and translate technical capabilities into compelling business

Qualifications

Bachelor's Degree or equivalent work experience.
5 to 7 years of experience in AI and Data Science.
10+ years of experience with contact center operations.
Strong ability to communicate with senior executives.
Proven leadership to guide internal functions and deliver value.
Knowledge of contact center solutions is an advantage.
Experience with data ecosystems (CRMs, CDPs, ERPs).
Familiarity with data lakes/warehouses (AWS, GCP, Azure, Snowflake).
Willingness to travel 30-50%.

Responsibilities

Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience.
Manage and nurture executive customer relationships through ongoing ROI discussions in marquee accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success.
Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI.
Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the “platform of choice” for their contact center.
Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams.
Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform.
Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge.
Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.
Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.
Identify white spaces in customer accounts and drive closure of opportunities.
Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.