Senior Platform Engineer - CRM Applications

AstraZeneca; Wilmington (DE); Hybrid; USD 140,000 - 180,000; Full time

Job summary

AstraZeneca Pharmaceuticals LP in Wilmington, DE is seeking a Senior Platform Engineer for CRM applications. The role focuses on planning, design, configuration, testing, and deployment of CRM platforms including Veeva CRM, Salesforce, and related tools.

You will partner with IT and business teams across regions to drive platform modernization and innovation. Responsibilities include leading CRM release activities, enabling marketing technologies, onboarding new tech, and conducting

Qualifications

• Bachelor’s degree in Computer Science, Computational Biology, Biotechnology, or related field with five years of pharma experience.
• Five years using Veeva CRM, OCE CRM and Salesforce platform with related apps and integrations.
• Experience with Veeva Vault, Salesforce Marketing Cloud, Snowflake, Databricks; Apex/Visualforce/Lightning; REST/SOAP APIs; middleware like MuleSoft or SnapLogic.
• Proficiency with Power BI and Generative AI methodologies; ability to draft solution blueprints and drive platform adoption.
• Experience leading CRM release activities, UX development, onboarding new technologies, and conducting POCs or hackathons.

Responsibilities

• Plan, analyze, design, configure, test, release, and implement CRM platforms; collaborate with third parties.
• Lead design for releases on Veeva CRM platform and related apps/integrations.
• Serve as IT consultant to business partners across regions and areas.
• Identify innovation opportunities, run POCs, and promote new platform features.
• Participate in business requirements, design activities; lead Design-Build-Test-Deploy phases.

Skills

Veeva CRM

OCE CRM

Salesforce

Veeva Vault

Snowflake

Databricks

Apex/Visualforce

React.js

REST/SOAP APIs

MuleSoft

SnapLogic

Power BI

Generative AI

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce Platform

Veeva CRM

Veeva Align

Snowflake

Databricks

Power BI

Job description

Overview

EMPLOYER: AstraZeneca Pharmaceuticals LP

TITLE: Senior Platform Engineer - CRM Applications

LOCATION: Wilmington, DE (A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.)

HOURS: Full-Time; Mon-Fri (40 hours/week)

Duties

• Plan, analyze, design, configure, test, release, and implement Customer Relationship Management (“CRM”) Platforms. Work with third-party suppliers and provide recommendations on enhancements, monitor performance, and support maintenance of deployed applications.
• Lead design and build for releases and projects on the Veeva CRM platform and related applications and integrations.
• Serve as an internal consultant for Information Technology (“IT”) and business partners across regions and business areas.
• Identify platform exploitation and innovation opportunities, promote new platform features, run assessments and Proof of Concepts (“POCs”) for new initiatives, and generate innovation ideas.
• Participate in business requirement gathering and design activities with business and IT partners.
• Lead delivery activities through Design, Build, Test, and Deploy phases for regular releases and key Veeva platform initiatives.

Requirements

• Must have a bachelor’s degree or foreign equivalent in Computer Science, Computational Biology, Biotechnology, or a related field plus five (5) years of progressively responsible experience in the pharmaceutical industry in the position offered, as a Solution Architect, or a related position.
• Must have five (5) years of experience with all of the following: Utilizing Veeva CRM, OCE CRM (Orchestrated Customer Engagement), and Salesforce platform; Utilizing Veeva Vault, Salesforce Marketing Cloud, Snowflake, and Databricks; Utilizing Apex, Visualforce, Lightning (Salesforce-specific), React.js, React Native, REST/SOAP APIs, and middleware (including MuleSoft and SnapLogic); Utilizing Power BI and Generative AI methodologies; Drafting solution blueprints aligned with business requirements, platform capabilities, and technical constraints; Identifying platform initiatives, promoting new features, driving adoption, and enabling marketing technologies; Leading CRM release activities, overseeing configuration/customization and UX development for OCE CRM; and Onboarding new technologies, conducting proof-of-concepts (POCs) and hackathons, and influencing strategic roadmaps.
• Must have earned the following certifications: Veeva CRM Associate White Belt; and Veeva Align Business Administrator.
• 15% domestic travel is required to various and unanticipated company and client sites.

Click Apply to submit your application. No calls please. EOE.

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.