Senior Platform Engineer

Service Management Group (SMG); United States; A distancia; USD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Extended parental leave

Company-issued equipment

Remote work culture

Descripción de la vacante

SMG is seeking a Senior Platform Engineer to design, support, and improve core infrastructure, ensuring reliability, security, performance, and recoverability. You will work across cloud, network, identity, messaging, virtualization, and security with IT and security teams to resolve incidents and automate repeatable work.

The role emphasizes improving platform standards, observability, and engineering practices, while partnering on migrations to cloud and ensuring business continuity.

Formación

• Bachelor’s degree or equivalent work experience.
• 5+ years in platform engineering, cloud infrastructure, DevOps, or related roles.
• Experience designing/operating cloud and hybrid infrastructure.
• Strong knowledge of Azure/AWS/GCP architectures and security practices.
• Proficient in scripting (PowerShell, Bash, Python) and monitoring of distributed systems.

Responsabilidades

• Lead and coordinate responses to complex infrastructure incidents across cloud, identity, networking, and security.
• Provide senior-level guidance and escalation support to improve issue resolution.
• Optimize performance, reliability, and cost efficiency of cloud services and on-prem infrastructure.
• Collaborate with security and IT partners to strengthen disaster recovery and recoverability.
• Administer and improve enterprise network/security technologies (Azure networking, Cisco ASA/ISE, Umbrella, F5).
• Automate repeatable tasks with scripting to improve efficiency and accuracy.
• Lead or support migrations to cloud with minimal disruption to service continuity.
• Advance engineering enablement by building reusable platform capabilities and observability.

Conocimientos

PowerShell

Bash

Python

Monitoring

Automation

Educación

Bachelor’s degree or equivalent

Herramientas

F5 load balancer

Cisco ASA/ISE

Cisco Umbrella

Virtualization platforms

Descripción del empleo

Senior Platform Engineer

SMG is looking for a Senior Platform Engineer to design, support, and improve the core infrastructure that keeps our platform reliable, secure, performant, and recoverable. This role works across cloud, network, identity, messaging, virtualization, and security environments, partnering with IT and security teams to resolve complex incidents, improve platform standards, automate repeatable work, and strengthen engineering practices across the team.

What you’ll do

• Lead and coordinate responses to complex infrastructure, identity, networking, security, and cloud incidents to restore service, reduce risk, and drive long‑term corrective actions.
• Provide senior‑level technical guidance and escalation support across identity, messaging, cloud, virtualization, and security platforms to improve issue resolution and team effectiveness.
• Optimize the performance, reliability, and cost efficiency of cloud services and on‑premises infrastructure.
• Collaborate with security and IT partners to strengthen disaster recovery, backup, and recoverability practices that support business continuity.
• Administer and improve enterprise network and security technologies, including Azure networking, Cisco ASA/ISE, Cisco Umbrella, and F5 load balancing, to enable secure and resilient connectivity.
• Automate repeatable administration and operational tasks using scripting and engineering best practices to improve efficiency, consistency, and accuracy.
• Lead or support application and infrastructure migrations to cloud environments while minimizing operational disruption and preserving service continuity.
• Advance engineering enablement and site reliability practices by building reusable platform capabilities, improving observability and operational standards, reducing toil, and strengthening service resilience.

What success looks like

• Within 30 days, build working knowledge of SMG’s platform infrastructure, operational standards, key dependencies, and incident‑response practices across cloud, network, identity, messaging, virtualization, and security environments.
• Within 60 days, contribute independently to complex incident response and platform improvement work, identify opportunities to automate repeatable administration, and strengthen documentation, monitoring, or recoverability practices.
• Within 90 days, own senior‑level platform engineering work across assigned environments, deliver meaningful reliability, automation, or resilience improvement, and provide technical guidance that strengthens engineering consistency across the team.

Why you’ll love SMG

• We work with some of the world’s biggest and most valued brands.
• We’re fully remote, and we’re staying that way.
• We offer competitive compensation and benefits, which include but aren’t limited to:
  • Unlimited PTO
  • Extended parental leave
  • Company‑issued equipment and tools
  • A culture built on connection, collaboration, and continuous improvement

What you’ll bring

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in platform engineering, cloud infrastructure, DevOps, network engineering, or related technical roles supporting production environments.
• Experience designing, operating, and improving cloud and hybrid infrastructure platforms in enterprise or SaaS environments.
• Advanced knowledge of networking protocols and enterprise networking/security practices across data center and cloud environments, including Azure, AWS, or GCP architectures and operational frameworks.
• Proficiency with virtualization technologies; automation and scripting using PowerShell, Bash, Python, or similar languages; and monitoring, performance analysis, and troubleshooting of distributed infrastructure systems.

Who we are

SMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands.

With 30+ years of history under our belt, we pair an AI‑native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at www.smg.com.

Our commitment to inclusion

SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.

Location & eligibility

This is a remote role, subject to work authorization and employment eligibility requirements applicable to the role.