Senior Platform Engineer

Loop; Oregon; Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO

401k

Equity

Home workstation benefit

Phone/internet benefit

Job summary

Loop is seeking a Senior Platform Engineer to advance our infrastructure and delivery workflows in a hands-on IC role. You’ll shape how engineers operate, build self-service capabilities, and improve production reliability in AWS and Kubernetes environments.

You’ll focus on reducing toil, improving observability, and enabling engineers to move fast with safe, automated releases, while collaborating across product, security, and data teams. Equity included.

Qualifications

• 5+ years in platform engineering, DevOps, or SRE infrastructure roles.
• Kubernetes in production with configuration, secrets, deployment, and troubleshooting.
• Experience running AWS-based production services with high availability needs.
• Strong infrastructure-as-code and CI/CD experience (Terraform, GitLab CI or equivalent).
• Observability mindset using metrics, logs, traces, and alerts to diagnose issues.
• Ability to write and maintain automation across boundaries; collaborate across teams.

Responsibilities

• Build a platform that enables engineers to operate with less toil.
• Improve CI/CD pipelines, checks, progressive delivery, and automated rollbacks.
• Simplify infrastructure and harden production changes in AWS/Kubernetes.
• Enhance observability, alerts, SLOs, and capacity planning.
• Strengthen security through least-privilege access and secrets management.
• Collaborate with product, security, and data teams; document decisions clearly.
• Coach teammates and participate in platform on-call and incident response.

Skills

Kubernetes

AWS

CI/CD

Observability

Automation

Security

Terraform

Linux

Git

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

GitLab CI

Docker

Job description

Senior Platform Engineer

Loop helps merchants build customer confidence and increase their profit through better post‑purchase experiences. Our platform makes that possible, and the quality of that platform shapes how quickly, reliably, and confidently our engineers can deliver. We’re hiring a Senior Platform Engineer to help us make that foundation simpler, safer, and easier to use. This is a hands‑on individual‑contributor role with influence over our technical direction. You’ll build infrastructure, improve delivery workflows, investigate production behaviour, and help other engineers operate more independently. You’ll also help shape how Engineers and AI agents work effectively within our engineering environment.

We’re looking for someone we can trust with an outcome: someone who asks good questions, develops a point of view, brings others along, and follows through.

What You’ll Do

Our immediate priorities are developer self‑service, safer releases, and less operational toil. You’ll help identify where complexity and manual intervention slow us down, and build the practical improvements engineers will and want to use. You’ll spend most of your time doing technical work, with coaching, collaboration, and technical leadership woven into how you deliver it.

• Build a platform that helps engineers help themselves.
• Build self‑serve workflows that let engineers provision infrastructure, ship services, and recover from failures without waiting on anyone.
• Improve our CI/CD pipelines, deploy checks, progressive delivery, and automated rollback so safe releases take less coordination and manual work.
• Simplify our infrastructure.
• Make production changes safer and easier to recover from. Change our AWS and Kubernetes environment by turning the complexity you find into a prioritized plan that balances reliability, security, cost, and upkeep.
• Strengthen our observability, alerting, SLOs, and capacity planning, and use incidents and support trends to decide what to fix next.
• Improve the tooling, environments, reusable context, and access boundaries that let engineers direct agents effectively. Partner with security colleagues to keep permissions, secrets, and consequential actions appropriately controlled.
• Partner with product and data engineers to track down performance and reliability issues across application code, containers, databases, networking, and cloud services.
• Share your thinking, document decisions, and coach teammates so the systems you touch are understandable to others.
• Join platform on‑call and incident response, and work to make those interruptions rarer and lighter.

Your Experience

• 5+ years of experience in platform engineering, DevOps, SRE, or related infrastructure work, or equivalent demonstrated depth.
• Deep, hands‑on Kubernetes experience, including configuration, secrets, deployment, scaling, and production troubleshooting.
• Experience building and operating AWS infrastructure for production systems with meaningful traffic and availability requirements.
• Strong infrastructure‑as‑code and CI/CD experience, including Terraform and GitLab CI or comparable tools.
• An observability mindset, with experience using metrics, logs, traces, and alerting to understand system behaviour.
• The ability to write, read, debug, and maintain automation and tooling, and investigate problems across application and infrastructure boundaries.
• Examples of making delivery safer, reducing operational toil, or enabling engineers to work independently.
• Clear written communication and experience leading technical work across teams without relying on formal authority.
• Experience with cloud security, least‑privilege access, secrets management, SOC 2, or GDPR is especially useful.
• Application performance tuning, PHP/Laravel, database operations, and infrastructure for AI agents are additional strengths.

What Success Looks Like

• In your first few months, you’ll develop a clear understanding of our environment, earn trust across engineering, and deliver an evidence‑backed plan alongside useful early improvements.
• More routine infrastructure and delivery tasks happen through self‑service.
• Releases become easier to verify and recover from.
• Engineers spend less time waiting on access, coordination, and manual intervention.
• Operational noise and recurring incidents decrease.
• Platform knowledge and ownership become more widely shared.
• Agent‑assisted workflows produce better results with appropriate checks and human accountability.

$160,000 – $200,000 a year

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future. The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

This position is also eligible for an annual performance bonus expected to be 7.5% of your base salary.

Benefits

• Medical, dental, and vision insurance
• Flexible PTO
• Company holidays
• Sick & safe leave
• Parental leave
• 401k
• Monthly wellness benefit
• Home workstation benefit
• Phone/internet benefit
• Equity

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centres into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head‑on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

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