Client Operations Delivery Manager

Loop; Chicago (IL); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Parental leave

Paid holidays

Job summary

Loop, an AI-native logistics innovator, is hiring for a customer operations leader in Chicago. The role combines people management with hands-on work to build audit workflows, dashboards, and scalable processes across the operations pipeline.

You will lead a small team, refine procedures, and partner with product, engineering, and customer-facing teams to ensure value delivery and smooth handoffs from onboarding to ongoing support.

Qualifications

• 5-7 years in SaaS, logistics, tech or consulting with progression/growth.
• Experience mentoring or managing others in customer operations or support.
• Proficient with data and reporting tools to track performance and surface insights; comfortable with AI tools.
• Excellent verbal and written communication with stakeholders at all levels.
• Data-driven mindset with proactive, can-do attitude; team player mindset.

Responsibilities

• Build and maintain audit workflows and dashboards for visibility into performance and spend.
• Support automation initiatives to reduce manual review and improve accuracy in the operations pipeline.
• Develop models to capture throughput and cycle time for clear performance insights.
• Create and refine standard operating procedures; identify tooling or process gaps.
• Collaborate with product and engineering to translate pain points into product improvements.
• Coordinate with Customer Success and Implementation for smooth handoffs and consistent onboarding.

Skills

People management

Data analytics

Communication

AI tooling

Team player

Tools

SQL

Excel/Sheets

Superset

Job description

Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Our Logistics Data Platform turns fragmented, unstructured data into a trusted foundation that fuels automation, financial clarity, and decision intelligence at scale. Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.

We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.

Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.

About the Role

The customer operations team at Loop is focused on delivering best-in-class service and outcomes for our growing customer base. We provide real-time product expertise, build relationships with our customers' operations and finance teams, and ensure customers get value from their use of our products and services. We strive to improve our product, our processes, and most importantly, our customers' outcomes.

The role is a hybrid people-manager and hands-on contributor position: you'll lead a small team while staying close to the work yourself, helping build and refine the audit workflows, reporting, and automation that keep our operations scalable as we grow.

What You’ll Do

• Build and maintain audit workflows and reporting (e.g. dashboards, exception queues) that give the team and customers visibility into performance and spend
• Support automation initiatives that reduce manual review work and improve accuracy across the operations pipeline
• Develop and maintain operational models that capture throughput and cycle time, giving the team clear visibility into performance and where bottlenecks are forming
• Help create and refine standard operating procedures, and flag gaps in tooling or process as the team scales
• Partner cross-functionally with product and engineering to translate operational pain points into product improvements
• Collaborate closely with Customer Success and Implementation teams to ensure smooth customer handoffs, aligned messaging, and a consistent experience from onboarding through ongoing support
• This is an in-person role based in Chicago with the expectation to be in the office 4+ days per week

About You

• You have 5-7 years in SaaS, logistics, technology, consulting or related fields, with examples of progression and growth
• You have experience managing or mentoring others in customer operations, support, technical support, or related fields
• You're comfortable working with data and reporting tools (SQL, Excel/Sheets, BI tools like Superset) to track performance and surface insights as well as AI tools (e.g. ChatGPT, Claude) to speed up daily workflows, from analysis to communication
• You're an excellent verbal and written communicator - able to interface with customers, technical stakeholders and at all levels
• You lead with data and a can-do attitude, no matter the challenge
• You're a team player, excited about the opportunity to be an early employee at a fast-paced, fast-growing company

Compensation and Benefits

The base pay range for this role is $150,000 to $170,000 annually. This range reflects the base pay that Loop reasonably expects to pay for the position at the time of hire. Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.

In addition to base salary, this role may be eligible for an annual performance bonus. This role is also eligible for Loop's benefits, including health, dental, and vision insurance, 401(k) match, paid time off, paid holidays, and parental leave.

Equal Opportunity

Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.