Senior Platform Diagnostics Engineer (Hardware & Kernel)

Upscale, Inc.; Santa Clara (CA); On-site; USD 164,000 - 174,000; Full time

Job summary

Upscale, Inc. seeks a senior Platform Diagnostic Engineer to own diagnostics for its hardware platforms, from board bring-up through manufacturing and field support.

You will write and maintain diagnostic firmware and software, and diagnose issues spanning hardware, BIOS, and the Linux kernel. You will collaborate with hardware, firmware, software, and manufacturing teams, be detail-oriented, and communicate findings clearly to stakeholders to drive reliability and performance in AI

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, or a related field.
• 10+ years of experience in diagnostic, embedded, or platform firmware development.
• Strong proficiency in BIOS/UEFI development and debug, including platform initialization, ACPI, SMBIOS, and boot flow (UEFI/EDK II, AMI Aptio, or coreboot).
• Strong proficiency with the Linux kernel, including device driver development, kernel debugging (kgdb, ftrace, crash/kdump, dmesg analysis), and building and configuring the kernel.
• Expert-level C programming. Scripting in Python and/or Bash.
• Solid electrical engineering background, with a good understanding of circuit design, board-level hardware, and system integration.
• Hands-on experience with hardware interfaces and protocols such as PCIe, DDR, I2C/SMBus, SPI, UART, and JTAG.
• Strong analytical and troubleshooting skills, with a track record of solving difficult cross-domain issues.
• Excellent communication skills. You can explain technical findings clearly and work well with cross-functional teams.

Responsibilities

• Design, develop, and maintain platform diagnostics for board bring-up, system validation, manufacturing test, and field failure analysis.
• Debug and resolve complex issues across hardware, BIOS/UEFI, bootloader, Linux kernel, and drivers.
• Develop and customize BIOS/UEFI firmware to support platform initialization, hardware enumeration, and diagnostic hooks.
• Develop and debug Linux kernel modules and device drivers for platform components such as PCIe, I2C/SMBus, SPI, GPIO, memory, and storage.
• Test and characterize hardware and software components to make sure they meet performance, reliability, and quality targets.
• Root-cause failures using lab equipment (oscilloscopes, logic analyzers, protocol analyzers, JTAG debuggers) together with schematics and datasheets.
• Work with hardware, firmware, software, and manufacturing teams to improve test coverage, yield, and debug efficiency.
• Document test plans, diagnostic procedures, and failure analysis reports, and present findings to stakeholders.

Skills

BIOS/UEFI

Linux kernel

C programming

Python scripting

Embedded firmware

Hardware debugging

Electrical engineering

Cross-functional comms

Education

Bachelor's degree in Electrical/Computer Engineering

Tools

PCIe

DDR

I2C/SMBus

SPI

UART

JTAG

Job description

Upscale, Inc. seeks a senior Platform Diagnostic Engineer to own diagnostics for its hardware platforms, from board bring-up through manufacturing and field support.

You will write and maintain diagnostic firmware and software, and diagnose issues spanning hardware, BIOS, and the Linux kernel. You will collaborate with hardware, firmware, software, and manufacturing teams, be detail-oriented, and communicate findings clearly to stakeholders to drive reliability and performance in AI