Senior Platform Architect - Remote Cloud CCaaS & AI

Zendesk, Inc.; Indianapolis (IN); Hybride; USD 200 000 - 300 000; Plein temps

Résumé du poste

Zendesk, Inc. is seeking a seasoned Senior Platform Architect to drive the design and implementation of scalable contact center solutions. You will lead architectural strategy across Zendesk, Amazon Connect, and AWS services, ensuring secure, compliant, and high‑performing platforms.

The role requires deep expertise in CCaaS, AI/ML adoption, and cross‑functional collaboration with sales engineering, product, and partners. Hybrid work model with global offices and flexible remote options.

Qualifications

• Degree in CS/IT or related field or equivalent experience.
• 10+ years in sales engineering or analogous roles with contact center tech experience.
• Experience with CCaaS platforms including Zendesk and Amazon Connect.

Responsabilités

• Define architectural vision for Contact Center CoE.
• Lead design of scalable contact center solutions using Zendesk, Amazon Connect, and AWS services.
• Guide pre‑sales teams and ensure governance, security and best practices.

Connaissances

Cloud architecture

CCaaS

PreSales leadership

Technical leadership

Formation

Bachelor’s or Master’s degree

Outils

Zendesk

Amazon Connect

AWS Lambda

IAM

DynamoDB

S3

API Gateway

Description du poste

Zendesk, Inc. is seeking a seasoned Senior Platform Architect to drive the design and implementation of scalable contact center solutions. You will lead architectural strategy across Zendesk, Amazon Connect, and AWS services, ensuring secure, compliant, and high‑performing platforms.

The role requires deep expertise in CCaaS, AI/ML adoption, and cross‑functional collaboration with sales engineering, product, and partners. Hybrid work model with global offices and flexible remote options.