Senior Platform Architect: Contact Center & Cloud

Zendesk, Inc.; Kentucky; Hybrid; USD 200,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. is seeking a Senior Platform Architect to design and implement scalable contact center solutions, integrating Zendesk with Amazon Connect and AWS services. You will guide technical strategy, lead architecture efforts, and mentor presales teams to deliver modern, secure customer service platforms.

The role emphasizes governance, security, and continuous innovation, with potential for remote/hybrid work and collaboration across vendor partners.

Qualifications

• 10+ years in sales engineering or solution architecture.
• 5+ years in contact center technologies (Amazon Connect, CRM, CX).

Responsibilities

• Architect scalable contact center solutions using Zendesk, Amazon Connect, and AWS.
• Define long-term technology strategy and roadmap.
• Lead cross-functional teams and mentor presales specialists.
• Drive adoption of AI/ML and automation in CCaaS.

Skills

Leadership

Solution design

Communication

Cloud computing

Amazon Connect

AWS

Zendesk

Python/NodeJS

Education

Bachelor's or Master's in CS/IT/Business

Tools

Amazon Connect

AWS Lambda

DynamoDB

S3

API Gateway

IAM

Job description

Zendesk, Inc. is seeking a Senior Platform Architect to design and implement scalable contact center solutions, integrating Zendesk with Amazon Connect and AWS services. You will guide technical strategy, lead architecture efforts, and mentor presales teams to deliver modern, secure customer service platforms.

The role emphasizes governance, security, and continuous innovation, with potential for remote/hybrid work and collaboration across vendor partners.