Senior Pharma MES Implementer & Support Engineer (Remote EU)

Vimachem; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Performance-based bonus

Employee Stock Option Plan (ESOP)

Health & Life insurance

Extra paid leave days

Job summary

A leading tech company in pharmaceuticals is seeking a Senior MES Implementation & Support Engineer to enhance customer experiences and support MES modules in a fully remote role. You will resolve technical issues, assist in implementations, and collaborate cross-functionally. The ideal candidate has extensive experience in enterprise software, analytical skills, and a degree in IT. The benefits include a performance-based bonus, ESOP, and modern work practices in an inclusive environment.

Qualifications

• 5+ years of experience in supporting and implementing enterprise software systems.
• Strong knowledge of Windows OS; Linux knowledge is a plus.
• Familiarity with ticketing systems such as Zendesk and Jira Service Management.

Responsibilities

• Provide technical support to customers and troubleshoot application issues.
• Educate customers on platform functionality and best practices.
• Collaborate with internal teams to improve support processes.

Skills

Analytical skills

Problem-solving

Communication

Technical support

Education

Bachelor's degree in Information Technology or related field

Tools

Zendesk

Jira Service Management

PostgreSQL

MongoDB

Job description

A leading tech company in pharmaceuticals is seeking a Senior MES Implementation & Support Engineer to enhance customer experiences and support MES modules in a fully remote role. You will resolve technical issues, assist in implementations, and collaborate cross-functionally. The ideal candidate has extensive experience in enterprise software, analytical skills, and a degree in IT. The benefits include a performance-based bonus, ESOP, and modern work practices in an inclusive environment.