Senior Personal Lines Bodily Injury Claims Professional

plymouthrock; Boston (MA); On-site; USD 86,000 - 118,000; Full time

Benefits offered by this job

PTO 4 weeks

Gym onsite

Tuition reimbursement

Health insurance

Job summary

Plymouth Rock seeks an Senior Personal Lines Bodily Injury Claims Professional to lead complex BI claims across multiple states from our Boston area location. You will collaborate with internal teams, defense counsel, and vendors to build strategies and drive thoughtful resolutions.

The role emphasizes high-exposure claim management, negotiation, and leadership in a dynamic environment with comprehensive benefits and a strong focus on regulatory compliance.

Qualifications

• Bachelor’s degree or in lieu of 5 years BI experience.
• 3–5 years of Personal Lines Bodily Injury claims experience, with complex liability handling preferred.
• Experience with UM/UIM, Excess, or Umbrella claims is a plus.
• Strong knowledge of litigation, arbitration, mediation, and trial procedures.

Responsibilities

• Complex Claim Investigation: conduct coverage, liability, and injury investigations and obtain statements.
• Coverage & Policy Analysis: analyze complex Personal Lines policies and coverage issues.
• Field & Vendor Management: direct field investigations and coordinate with vendors and counsel.
• Reserve & Financial Management: maintain accurate reserves and evaluate financial exposure.
• Litigation & Fraud Strategy: develop litigation strategies with defense counsel and SIU involvement.
• Negotiation & Resolution: resolve claims through merit-based negotiations with parties and attorneys.
• Arbitration, Mediation & Trial: represent Plymouth Rock in legal proceedings as needed.
• Technical Expertise & Leadership: stay current on industry developments and support team initiatives.

Skills

BI claims

Negotiation

Analytical thinking

Regulatory knowledge

Communication

Education

Bachelor’s degree

5 years BI experience

MA/NH state experience

Job description

Senior Personal Lines Bodily Injury Claims Professional

Bring your expertise to complex, high-exposure Personal Lines Bodily Injury claims where sound judgment, strategic thinking, and strong negotiation skills make a difference. In this role, you’ll manage sophisticated First- and Third-Party Bodily Injury claims, partnering with internal teams, defense counsel, vendors, and other experts to develop claim strategy and drive thoughtful, effective resolutions.

Responsibilities

• Complex Claim Investigation – Conduct thorough coverage, liability, and injury investigations, obtain statements, and evaluate the facts needed to reach timely, well-informed claim decisions.


• Coverage & Policy Analysis – Analyze complex Personal Lines policies and coverage issues, including Primary and Excess matters, and apply sound judgment to claim strategy.


• Field & Vendor Management – Direct field investigations and collaborate with Field, Counsel, Surveillance, and other vendors to develop the information needed for effective claim resolution.


• Reserve & Financial Management – Maintain accurate, timely reserves and continually evaluate financial exposure as claim circumstances evolve.


• Litigation & Fraud Strategy – Partner with defense counsel to develop and execute litigation strategies while collaborating with SIU to identify and address potential fraud.


• Negotiation & Resolution – Resolve claims through informed, merit-based negotiations with injured parties and their attorneys, balancing appropriate outcomes with effective loss management.


• Arbitration, Mediation & Trial – Represent Plymouth Rock in arbitrations, depositions, mediations, and trials as required.


• Technical Expertise & Leadership – Stay current on industry developments, contribute to training and knowledge-sharing, and support team initiatives and continuous improvement.

Qualifications

• Education – Bachelor’s degree from an accredited institution or in lieu of 5 years BI experience.


• Experience – 3–5 years of Personal Lines Bodily Injury claims experience, with experience handling complex liability claims preferred. Experience with UM/UIM, Excess, or Umbrella claims is a plus.


• Claims Expertise – Strong knowledge of litigation, arbitration, mediation, and trial procedures, with experience handling claims across multiple states.


• State Experience – Experience handling claims in Massachusetts and New Hampshire is preferred. Massachusetts will be the primary handling state, with additional states as business needs require.


• Analytical & Decision-Making Skills – Strong coverage analysis, investigation, evaluation, negotiation, and problem-solving abilities.


• Communication & Organization – Excellent written and verbal communication skills, with the ability to effectively collaborate with policyholders, attorneys, vendors, and internal partners.


• Regulatory Knowledge – Thorough understanding of applicable state laws, regulatory guidelines, and statutory requirements.

Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year


• Free fully equipped onsite gym at our Boston Location


• Tuition Reimbursement


• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)


• Robust health and wellness program and fitness reimbursements


• Auto and home insurance discounts


• Matching gift opportunities


• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)


• Various Paid Family leave options including Paid Parental Leave


• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)


• Convenient location in Downtown Boston directly across from South Station and Pre-Tax Commuter Benefits

The pay range for this position is $86,000- $118,000 annually. Actualcompensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.