Senior Personal Banking & Solutions Advisor

Bank of America; Tennessee; On-site; USD 40,000 - 52,000; Full time

Job summary

Bank of America in Tennessee seeks a client-focused Banking Associate to uncover personal and small business needs, offer appropriate solutions, and connect clients to specialists. You will balance service requests with transactions and proactively follow up with clients.

You will build relationships, present banking products, handle inquiries, and navigate regulatory requirements while delivering exceptional service and operational excellence.

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Confident in identifying solutions for helping new and existing clients based on their needs
• Strong written and verbal communications skills
• Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
• Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a fewmonths of start date in role
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Responsibilities

• Build and deepen relationships by uncovering financial needs and recommending products, services and solutions
• Respond to customer inquiries and concerns, creating customized solutions
• Introduce and fulfill banking products (checking/savings, credit cards, CDs, IRAs, loans)
• Identify client needs for licensed sales functions and refer to partners
• Quote rates, terms and programs for banking solutions
• Manage risk in every business, product and service transaction
• Leverage prior role expertise when engaging clients with complex needs
• Partner with teams to provide financial center clients with consumer and small business solutions
• Assist, educate, and train clients on simple transactions through self-service
• Use resources, technologies, and processes to optimize client experience
• Adhere to processes, laws, and guidelines for day-to-day activities like opening accounts
• Manage client interactions and comply with regulatory requirements

Skills

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Associate’s Degree or Bachelor’s Degree in business, finance or a related field

Job description

Bank of America in Tennessee seeks a client-focused Banking Associate to uncover personal and small business needs, offer appropriate solutions, and connect clients to specialists. You will balance service requests with transactions and proactively follow up with clients.

You will build relationships, present banking products, handle inquiries, and navigate regulatory requirements while delivering exceptional service and operational excellence.