Senior Personal Banker: Client Relationships & Solutions

National Black MBA Association; Fayetteville (AR); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Bank of America is seeking a client-focused banker to be the first point of contact for financial center clients, uncovering personal banking needs and offering suitable solutions. You will connect clients to specialists, deepen relationships, and support self-service or transactional activities with exceptional care.

Responsibilities include outbound outreach, consistent follow-up, and adherence to regulatory guidelines while delivering an outstanding client experience in a flexible in-office

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented environment.
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to build and nurture relationships.
• Passion and drive to improve clients' financial lives through solutions.
• Confident in identifying client-based solutions.
• Strong written and verbal communication skills.
• Effective in engaging clients in person and by phone.
• Ability to learn, adapt to new tech platforms and handle ambiguity.
• Uses critical thinking to meet client needs.
• Excellent time management and multitasking abilities.
• Willing to obtain a notary commission within months (state-dependent).
• Willingness to work weekends or extended hours as needed.

Responsibilities

• Partners with teams to provide consumer and small business solutions and guidance.
• Educates and trains clients on self‑service transactions.
• Leverages resources to optimize client experience and accuracy.
• Follows processes and regulatory guidelines for opening accounts and maintenance.
• Manages client interactions to act in the bank's and clients' best interests.

Skills

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's degree in business, finance or related field

Associate's Degree or Bachelor's Degree

Tools

Microsoft Office

Job description

Bank of America is seeking a client-focused banker to be the first point of contact for financial center clients, uncovering personal banking needs and offering suitable solutions. You will connect clients to specialists, deepen relationships, and support self-service or transactional activities with exceptional care.

Responsibilities include outbound outreach, consistent follow-up, and adherence to regulatory guidelines while delivering an outstanding client experience in a flexible in-office