Senior Permit Technician: Permitting & Customer Care

Willdan Group; Anaheim, Northern (CA, KY); Hybrid; USD 52,000 - 58,000; Full time

Job summary

Willdan Group is seeking a Senior Permit Technician in Anaheim, CA to support public-facing permit operations. The role requires accuracy, strong customer service, and familiarity with municipal permitting processes.

Join a team dedicated to engineering, planning and building services for government agencies. This position emphasizes timely permit processing, counter support, and coordination with plan review teams in a fast-paced environment.

Qualifications

• Detail-oriented and customer-focused professional who can balance technical accuracy with exceptional service.
• 7+ years as a Permit Technician in Municipality.
• Knowledge of permitting software.
• Proficient with MS Word, MS Excel.
• Ability to lift/move up to 10 lbs regularly and up to 25 lbs occasionally.

Responsibilities

• Providing customer support at the counter and over the phone.
• Reviewing permit applications for completeness and accuracy.
• Calculating and collecting permit fees.
• Processing and issuing building permits.
• Ensuring all conditions of approvals are met prior to issuance.
• Assisting the public with completing permit applications.
• Verifying all necessary project approvals are obtained.
• Notifying applicants when construction documents and/or permits are ready.
• Coordinating and routing documents for plan review and approval.
• Helping resolve resident inquiries and complaints.

Skills

Permit Technician

Municipal experience

Customer service

Detail-oriented

MS Word

MS Excel

Physical stamina

Permitting software

Tools

Permitting software

Job description

Willdan Group is seeking a Senior Permit Technician in Anaheim, CA to support public-facing permit operations. The role requires accuracy, strong customer service, and familiarity with municipal permitting processes.

Join a team dedicated to engineering, planning and building services for government agencies. This position emphasizes timely permit processing, counter support, and coordination with plan review teams in a fast-paced environment.