Senior Permit Technician

City of Costa Mesa; Costa Mesa (CA); Vor Ort; USD 91.000 - 121.000; Vollzeit

Zusammenfassung

The City of Costa Mesa is seeking a Senior Permit Technician to join the Building Safety Division in the Community Development department. This advanced role handles building, planning, and other development permit processing, providing information to applicants and guiding complex cases.

Under general supervision, the technician works with independence, mentors staff, and coordinates with multiple departments.

Qualifikationen

• High school diploma or equivalent; two years of college coursework related to the required knowledge and abilities.
• Three years of increasingly responsible municipal building-permit processing experience.
• Equivalent combination of education and relevant experience may be considered.

Aufgaben

• Process building, planning, and other development permit applications and provide information to applicants and the public.
• Resolve escalated permit-processing and customer-service matters.
• Provide technical guidance to lower-level staff and coordinate with other departments.

Kenntnisse

Communication

Customer service

Team collaboration

Independent work

Ausbildung

High school diploma or equivalent

Two years of college coursework related to required knowledge

Tools

GIS

Permit tracking systems

Jobbeschreibung

The City of Costa Mesa is seeking a dedicated and skilled Senior Permit Technician to join our talented Community Development team in the Building Safety Division!

SALARY:
Current: $90,612 - $121,428 Annually
Effective July 2027: $93,336 - $125,076 Annually

WHY WORK FOR COSTA MESA:

The City of Costa Mesa, with the motto "City of the Arts", is one of California's most eclectic and vibrant cities. Located just one mile from the Pacific Ocean and in the heart of Orange County, Costa Mesa is a great place to live, work and play. The City offers exceptional employee benefits, opportunities for training and development, and prides itself on its Core Values of Integrity, Sustainability, Compassion, Innovation, Inclusion and Collaboration.

THE POSITION:

The Senior Permit Technician performs advanced technical, administrative, and lead-level work related to the processing of building, planning, and other development-related permits; independently coordinates the most complex, unusual, or sensitive permit-processing assignments; reviews and processes building permit applications and provides information and assistance to applicants, property owners, contractors, design professionals, and the public regarding building permitting requirements, procedures, and application status; resolves escalated permit-processing and customer-service matters; and provides information and assistance regarding established permitting requirements, procedures, and application status; and, performs related work as assigned. Matters requiring professional plan review, engineering analysis, planning analysis, inspection determinations, substantive code interpretation, or discretionary approval are referred to appropriate professional or technical staff.

Senior Permit Technician is the advanced journey level classification in the City’s Building Permit Technician series. Incumbents perform the full range of permit-processing duties associated with assisting property owners, developers, contractors, and other members of the public regarding requests pertaining to the building permit process and permit activity. Employees at this level are assigned the most complex, unusual, escalated, or sensitive, or difficult permit-processing assignments, including matters involving multiple departmental reviews, unusual permit histories or processing requirements, conflicting or incomplete information, or escalated customer-service issues. Employees at this level are expected to work with a high degree of independence within established policies, procedures, codes, and assigned authority.

Work is performed under the general supervision of the Chief Plans Examiner. The Senior Permit Technician provides technical guidance and assistance to lower-level staff. Incumbents are expected to exercise considerable judgement and independence in resolving customer service issues and completing assigned building permit processing. Work is reviewed through conferences, reports, completed planning analyses, application processing, and evaluation of results.

There is currently one (1) full-time vacancy.

All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process which may include, but is not limited to: reference check, criminal history check (Live Scan fingerprinting), and post-offer medical evaluation.

Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice.

These functions may not be present in all positions in this class. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.

EDUCATION, TRAINING AND/OR EXPERIENCE:

Graduation from high school or its equivalent. Two years of college coursework or training directly related to the required knowledge and abilities.

Three years of increasingly responsible municipal building-permit processing experience including experience in the interpretation and application of rules and regulations including experience working with complex permits and handling customer service issues and complaints.

Any equivalent combination of education and relevant experience that provides the desired knowledge, skills and abilities to successfully perform essential functions may also be considered.

LICENSE AND/OR CERTIFICATION:

Possession of, or the ability to obtain, a valid Class C California Driver's License by the date of appointment. Revocation of license during employment may result in disciplinary action or reassignment.

Possession of a Permit Technician certification as issued by the International Code Council is highly desirable.

REQUISITE KNOWLEDGE AND SKILL LEVELS:

Advanced knowledge of the principles, practices, technology, and terminology related to building, planning and other development permit processing.

Knowledge of municipal government functions, permitting software, office practices, records management, and customer service practices.

Knowledge of the laws, ordinances, codes and regulations applicable to urban planning, building, community development, and zoning processes.

Knowledge of building construction methods, terminology, plans, techniques and practices sufficient to identify project scope, determine established permit-processing requirements, and recognize matters requiring referral.

Knowledge of basic research methods, data collection, statistical analysis, and report preparation.

Knowledge of computer hardware and software programs, including word processing, spreadsheets, databases, permit tracking systems, internet research tools, and GIS or mapping software.

Skill in reading and interpreting basic site plans, floor plans, elevations, maps, aerial imagery, and construction drawings.

Skill in preparing clear and concise written permit-related correspondence, reports, tables, exhibits, graphics, and other planning materials.

Skill in organizing and maintaining accurate records, files, databases, and permit tracking information.

Skill in communicating clearly, professionally, and accurately with City staff, applicants, property owners, consultants, public agencies, and the general public, including during complex or escalated interactions.

REQUISITE ABILITIES:

Ability to learn, interpret, and apply provisions of the Building and Zoning Codes and other applicable regulations, and to recognize matters requiring professional or technical referral.

Ability to read, comprehend, interpret and apply applicable laws, regulations, codes and policies regarding building construction and permit issuance procedures.

Ability to perform job functions using permitting software commonly used in municipalities, assist laypersons and colleagues in navigating said software, and improve upon permitting software functions.

Ability to read and interpret construction blueprints, plans and specifications to determine conformance to code.

Ability to provide or convey information regarding building permit application processes clearly, concisely, accurately, and in a courteous manner.

Ability to review applications for completeness and compliance with applicable regulations and standards.

Ability to conduct research, compile information, analyze data, and prepare findings in written, tabular, graphic, and map form.

Ability to assist in the preparation of reports, notices, correspondence, and public hearing materials.

Ability to use GIS, permit tracking systems, databases, records search software, and standard office technology.

Ability to organize work, manage multiple assignments, meet deadlines, and follow established procedures.

Ability to exercise sound judgment and considerable independence within established policies and procedures.

Ability to understand and follow oral and written instructions.

Ability to communicate effectively, both orally and in writing, and present technical information succinctly in a relatable and interesting manner, orally and in writing.

Ability to maintain a positive, service-oriented attitude and establish effective, cooperative working relationships with City employees, applicants, other agencies, and the general public.

Ability to provide quality customer service by furnishing accurate, up-to-date information in a timely manner; listening and responding positively to citizen complaints and handling difficult interactions in a constructive manner.

PUBLIC EMPLOYEE DISASTER SERVICE WORKER:

In accordance with Government Code Section 3100 - all City of Costa Mesa employees are required to perform assigned disaster service worker duties in the event of an emergency or disaster.

PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS:

Please contact Human Resources for a summary of the essential tasks and environmental factors for this classification.

Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.

EQUAL OPPORTUNITY EMPLOYER:

The City of Costa Mesa is an Equal Opportunity Employer.