Senior Performance Manager - Verifications

hardrockdigital; Atlantic City, Town of Florida (NJ, NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Training opportunities

Flexible vacation

Start-up culture

Rockstar team

Job summary

Hard Rock Digital in New Jersey is seeking a Senior Performance Manager for the Verifications Team to define and optimize CIP/KYC programs, ensuring regulatory compliance while enabling scalable growth across online sportsbook, casino, and social gaming products.

The role sits at the intersection of compliance, product, and operations, requiring deep data analysis, workflow mapping, automation, and a focus on customer experience and operational efficiency, with leadership responsibilities across

Qualifications

• Strong analytical ability to map complex workflows and data fields.
• Knowledge of CIP/KYC and AML regulations and best practices.
• Experience delivering clear and accurate reporting (Tableau/SQL).
• Project management experience with cross-functional teams.

Responsibilities

• Drive vision and continuous improvement of the Verifications function.
• Ensure robust CIP/KYC compliance and audit readiness.
• Lead operations with focus on efficiency and SLAs.
• Drive automation and tooling enhancements (IDV, screening, workflow tools).
• Collaborate with Operations and Product to improve KYC efficiency and customer experience.
• Deliver analytics to track performance and inform decisions.
• Troubleshoot issues and support root cause analysis.

Skills

KYC program

AML compliance

Tableau/SQL

Project management

Operational excellence

Analytical skills

Tools

Tableau

SQL

Job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world.We’rebuilding a team that resonates passion for learning,operatingand building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’realways acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.We’retaking that foundation of success and bringing it to the digital space — ready to join us?

What’sthe position?

As the SeniorPerformanceManager of the Verifications Team, you willbe responsible fordefining, evolving, andoptimizingour Customer Identification Program (CIP) and Know Your Customer (KYC) Program to ensure regulatory compliance while enabling scalable, customer-friendly growth.

This role sits at the intersection of compliance, product, operations, and technology, translating regulatory requirements into practical, risk-based KYC frameworks.This role requiresa strongfocus ondeep dive analysis, workflow mapping,automation, customer experience, and operational efficiency.

Key responsibilities

• Strategic Leadership - Drive the vision, strategy, and continuous improvement of the Verifications function to align with business goals and industry best practices
• Regulatory Compliance & Risk Management - Ensure robust adherence to CIP/KYC and AML regulationsthrough expert guidance, policy oversight, and audit readiness
• Operational Excellence - Lead our operations with a focus on efficiency, SLA adherence, and process optimization
• Technology & Automation -Drive automation, tooling enhancements, and vendor strategy (IDV, screening, workflow tools)
• Partner with Operations and Product teams to improve KYC efficiency, quality, and customer experience
• Reporting & Analytics - Deliver insights through reporting and analytics to track performance,identifyrisks, and guide strategic decisions
• Troubleshoot issues and support root cause analysis to resolve operational blockers
• Stay abreast of emerging technologies, industry bestpracticesand regulatory trends

What are we looking for?

Stronganalyticalskillswith theability todeep dive into technical and complex workflows and data fields toidentifyopportunitiesand deliver high performing CIP/KYC programs.UnderstandinghowVerificationsimpactour customers and the wider businessis vitaland communicationsits at the heart of everything we do. A keen eye for detail, an inquisitive mindset, and the ability to solve complex problems arealsoessential qualities.

Musthaves

• At least2years' experience in iGaming in a KYC or related function
• Solid understanding of multi-jurisdictional licensing regimes
• In-depth knowledge of AML, KYC, and Responsible Gambling frameworks and regulatory obligations
• Ability to deliver clear andaccuratereporting (ideally Tableau or SQL experience)
• Projectmanagement experience
• Ability to taking complex queries and workflows and communicate them in a clear andsimple way
• Demonstrable experience in the delivery of Operational Excellence and optimization

Nice to have

• Third partyverificationsvendorrelationship
• Familiarity with KYC technology solutions and third-party vendors
• CAMS, CFE, or similar certification
• Experience supporting regulatory audits

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Great training and development opportunities
• Flexible vacation allowance
• Start-up culture backed by a secure, global brand
• Being part of a team of rockstars!

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).