Senior People Operations Partner — Growth & Equity

CareMessage; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

Sabbatical after 4 years

Wellness budget

Job summary

CareMessage, a leading patient engagement platform in the United States, seeks a Senior People Operations Manager. The role partners with managers to hire well, coach performance, and manage the teammate lifecycle across departments.

You will report to the Director of People Operations and turn our framework into practice, ensuring fair, transparent processes and strong employee relations. You will own end-to-end HR programs, calibrations, promotions, and documentation, driving a healthier

Qualifications

• Proven experience as HR business partner or People Ops leader.
• Skilled in performance coaching and employee development.
• Experience managing end-to-end teammate lifecycle (onboarding to offboarding).
• Ability to run HR programs with data-driven approach.
• Excellent stakeholder management across departments.

Responsibilities

• Help managers hire well by aligning roles, levels and budgets.
• Maintain ATS and ensure a consistent candidate experience.
• Streamline processes to avoid delays for candidates and managers.
• Coordinate handoffs between recruiting partner, managers and People team.
• Lead performance conversations and calibrations with managers.
• Prepare managers to run conversations independently.
• Foster cross-department career discussions and growth.
• Notice recurring issues and propose fixes.
• Own end-to-end performance management cycle.
• Prepare calibration sessions with evidence-based data.
• Keep promotion and documentation accurate.
• Report on cycle effectiveness.
• Handle employee relations cases with discretion.
• Escalate when needed.
• Oversee teammate lifecycle onboarding, 90 days, and offboarding with care.

Skills

HR Leadership

Performance coaching

Employee relations

Lifecycle management

Tools

ATS

Job description

CareMessage, a leading patient engagement platform in the United States, seeks a Senior People Operations Manager. The role partners with managers to hire well, coach performance, and manage the teammate lifecycle across departments.

You will report to the Director of People Operations and turn our framework into practice, ensuring fair, transparent processes and strong employee relations. You will own end-to-end HR programs, calibrations, promotions, and documentation, driving a healthier