Senior People Operations Generalist

Noom; United States; Hybrid; USD 98,000 - 128,000; Full time

Benefits offered by this job

401(k) with company match

Generous time off

Medical, dental, vision insurance

Parental leave

Stock awards

Performance bonus

Product access

Job summary

Noom is seeking a Senior People Operations Generalist to own and modernize core parts of People Operations as the company scales. This role focuses on hands-on lifecycle operations, tooling, and policy development to support growing teams during a period of significant product growth and organizational change.

You will own day-to-day lifecycle execution, policy documentation, and immigration processes, partnering with People Operations leadership to translate strategy into operational reality.

Qualifications

• 5+ years of experience in People Operations or HR Generalist roles
• Hands-on experience owning complex employee lifecycle transactions
• Experience designing or redesigning People Operations processes or systems
• Familiarity with immigration processes or ability to quickly build that expertise
• Strong working knowledge of HRIS systems, with ADP Workforce Now preferred
• Proven ability to balance strategic ownership with hands-on execution
• Excellent judgment and discretion with sensitive issues
• Strong communication skills and ability to lead through change

Responsibilities

• Process day-to-day employee lifecycle transactions (onboarding, offboarding, data changes)
• Apply company policies to employee questions and edge cases
• Own compliance activities including regulatory reporting and ESG reporting
• Maintain SOPs and guides; explore AI tools to streamline tasks
• Create backup coverage plans for critical Ops functions
• Manage requisition intake and data across hiring-to-onboarding
• Handle People help desk inquiries within SLA
• Develop People Operations analytics and reporting for leadership
• Redesign processes and systems to scale with the business
• Support HR systems optimization with IT and vendors
• Lead immigration process and case tracking with internal/external stakeholders
• Lead ad hoc lifecycle projects across compliance and tooling
• Partner with People Business Partners, Legal on sensitive matters

Skills

People Operations

HR Generalist

Policy development

Data management

Cross-functional collaboration

Communication skills

Change management

Education

Bachelor's degree in HR / Business

Tools

ADP Workforce Now

HRIS

Job description

Noom is on a mission to help people live better, longer. We're a consumer-led digital health company, connecting people to content, coaching, community, and clinicians, to build lasting habits and live healthier lives. We're a high-growth organization powered by science, technology, and world-class talent. When you join Noom, on any team, you'll see the impact of your work on the world.

Our People Team

Our People team is the backbone of how Noom scales its most important asset: its people. We build the systems, policies, and experiences that let every employee do their best work, and we're entering a pivotal chapter of scaling how People Operations runs as Noom grows into new products and new stages of the business. This is a team where builders get to shape the future, not just maintain the present.

About the Role

We're looking for a Senior People Operations Generalist to own and modernize core parts of how People Operations runs at Noom. This is a role for someone who wants deep, hands-on ownership of employee lifecycle operations and the systems behind them, someone hungry to build new processes, tooling, and policy documentation as Noom enters a period of significant product growth and organizational change.

You'll own day-to-day employee lifecycle execution while also contributing to the bigger picture: helping modernize our people tooling, redesigning processes, and drafting policy in ways that scale with the business. You'll partner closely with People Operations leadership to turn strategic priorities into operational reality, and you'll be a go-to resource that others on the team can rely on for judgment and follow-through.

You Will

• Process day-to-day transactions across the employee lifecycle, including onboarding, offboarding, internal moves, and data changes, ensuring accuracy and compliance across systems.
• Interpret and apply company policies to day-to-day employee questions and edge cases, escalating ambiguous situations appropriately.
• Own key compliance activities, including regulatory reporting, compliance training administration, government surveys, and ESG reporting.
• Maintain documented SOPs and process guides for core Ops workflows, identifying opportunities to use AI tools to streamline documentation, triage, and repetitive transactions
• Own a documented backup coverage plan for critical Ops functions, including cross-training, to eliminate single points of failure during absences or transitions
• Manage requisition intake and tracking in partnership with the Talent team, keeping data clean across the hiring-to-onboarding handoff.
• Own People help desk operations, triaging, and resolving employee inquiries within service-level expectations.
• Build and maintain People Operations analytics and reporting, surfacing lifecycle and service-delivery metrics for leadership.
• Contribute to the redesign of People Operations processes and systems, identifying opportunities to modernize how the function delivers for employees at scale.
• Support People tooling administration, partnering with IT and vendors to help evaluate, implement, and optimize HR systems.
• Serve as a key point of contact on immigration-related process and case tracking, partnering with outside counsel and internal stakeholders to support case management and compliance.
• Lead ad hoc projects across the employee lifecycle, compliance, and tooling as priorities arise.
• Partner cross-functionally with People Business Partners, Legal, and business leaders on sensitive employee matters and process rollouts.

About You

If you're interested in shaping the future of health by building the people systems that help Noom scale, this role may be for you!

You Have

• 5+ years of experience in People Operations or HR Generalist roles, with prior experience mentoring others.
• Hands-on experience owning complex employee lifecycle transactions, including onboarding, offboarding, and data management.
• Experience designing or redesigning People Operations processes, tools, or systems in a high-growth environment.
• Familiarity with immigration processes and policy administration, or strong aptitude to quickly build that expertise.
• Strong working knowledge of HRIS systems, with ADP Workforce Now experience strongly preferred.
• Proven ability to balance strategic project ownership with hands-on operational execution.
• Excellent judgment and discretion when handling sensitive or ambiguous employee matters.
• Strong communication skills, with the ability to lead through change and bring clarity to ambiguity.

What Makes This Job Amazing

• You'll help redesign People Operations from the ground up during one of the most transformative periods in Noom's history.
• You'll have both strategic ownership and individual contributor impact, with real influence over the systems and policies that shape thousands of employees' experiences.
• You'll build and lead a team, growing your own management skills while growing the function around you.
• You'll work closely with senior People leadership as a trusted partner in shaping what comes next.

What You'll Earn and Enjoy

• Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future. A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance.
• Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
• And more to help you thrive. Stock awards, a performance-based bonus, and exclusive access to Noom's products, so you can grow with us, win with us, and enjoy what we build.

The base salary range for this position is $98,000 - $128,000. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location.

This role is eligible for our NYC or Princeton office locations, operating on a hybrid schedule (2 days per week on-site).

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We're more than a health tech company—we're a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. We've been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity.

Join us in shaping the future of health.

You’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.