Senior People Experience Business Analyst

UnitedHealth Group; Plymouth (MA); On-site; USD 73,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group’s Optum division seeks a People Experience Partner to act as a strategic HR advisor, focusing on employee experience, analytics, and policy guidance. You will partner with business leaders to implement HR strategies across complex populations and drive improvements in the employee lifecycle.

The role emphasizes data-driven decision making, coaching for leaders, and cross-functional collaboration with COEs and operations to deliver integrated people solutions.

Qualifications

• 3+ years of HR or related experience with analytics.
• Experience with HR case handling and employee relations.
• Strong Excel and HR analytics tools proficiency.
• Strong analytical, problem-solving, and communication skills.
• Ability to prioritize, multi-task, and maintain confidentiality.

Responsibilities

• Advise business leadership on HR policies and culture.
• Shape culture and engagement strategies.
• Execute HR processes across lifecycle including onboarding and talent development.
• Provide coaching on complex cases in partnership with COEs.
• Perform data-driven analysis to diagnose people challenges and recommend solutions.

Skills

HR analytics

Analytical skills

Communication skills

Prioritization

Confidentiality

HR case handling

Tools

Microsoft Excel

HR analytics tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The People Experience Partner (PXP) is a trusted strategic advisor who delivers differentiated, enterprise-aligned employee experience across complex populations. This role blends expertise in HR processes, analytics and employee relations with a passion for culture, engagement, and operational excellence. The PXP partners closely with business leadership and the People Team to execute HR strategies, resolve complex issues, and drive continuous improvement in people practices. They serve as trusted advisors and advocates for employees, responsible for best-in-class employee experience across the full lifecycle.

Primary Responsibilities:

• Employee Experience & Advocacy
  • Serves as key advisor to business leadership team for assigned [client group or geography], providing expert guidance on complex HR policies and practices, interpreting guidelines and making recommendations that enable leaders to take informed action across multiple sites, entities, or segments of the employee population
  • Act as trusted consultant to frontline leaders, influencing people initiatives and driving adoption of best practices using independent judgment and knowledge of company best practice
  • Anticipate employee experience risks and opportunities, proactively developing solutions that align business strategy with people priorities rather than reacting to issues as they arise
  • Lead and shape culture and engagement strategies for assigned populations or client groups, using insights from listening sessions, analytics and business context to influence decision-making and outcomes
• HR Operations & Analytics
  • Execute and support HR processes throughout the employee lifecycle, including attraction, recruiting, onboarding, talent management, development and offboarding, actively making recommendations for improvement of the process itself or experience
  • Provide coaching and performance management support on complex issues using HR best practices and company tools in partnership with COEs as appropriate
  • Perform conceptual and data-driven analysis to diagnose multifaceted people challenges such as retention risk, talent pipeline gaps, engagement drivers, etc., recommending innovative and actionable solutions
• Business Partnership & Leadership
  • Lead cross-functional initiatives involving People Team COEs, Operations, Finance, Legal, IT, etc. to deliver integrated people solutions that drive business outcomes and ensure seamless HR service delivery
  • Influence and contribute to the design and execution of enterprise or segment-level people strategies, ensuring alignment with broader organizational objectives
  • Navigate complex environments that may include multiple sites, segments, or labor considerations, exercising sound judgment and discretion on HR topics
  • Act as a mentor or informal lead for lower-level PXPs, sharing best practices, coaching on complex cases, and elevating overall team capability

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of relevant HR or related experience, with demonstrated proficiency in HR analytics, reporting, and employee relations
• Experience with HR case handling and employee relations
• Proficiency with Microsoft Excel and HR analytics tools (e.g. dashboard, reporting platforms)
• Proven solid analytical, problem-solving, and communication skills
• Proven ability to prioritize, multi-task, and maintain confidentiality in a fast-pace environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

In addition to your salary, we offer benefits such as,

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The salary for this role will range from $72,800 - $130,000 annually based on full-time employment.

We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.