Senior Pediatric Care Coordinator

Driscoll Children's Hospital; McAllen, Northern (TX, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Driscoll Children’s Hospital in McAllen, Texas, is seeking a Service Coordinator III to support care coordination for STAR Kids members, review LTSS needs, and collaborate with the care team to prevent hospitalization and keep children safe at home.

This role emphasizes advocacy, documentation, confidentiality, and compliance, and requires experience in pediatric or managed care settings, plus relevant education credentials.

Qualifications

• Experience as a case management support technician or LTSS coordinator preferred.
• Minimum 3 years of clinical experience (pediatric preferred) or 1 year in managed care.
• High school diploma or equivalent required.

Responsibilities

• Support care coordination and administrative duties for the Service Coordination Pod.
• Staff the phones for the Service Coordination Pod and triage as directed.
• Collaborate with physicians, families, caregivers, and health care team members.
• Review member services and LTSS needs to enable timely community-based supports.

Skills

Medicaid knowledge

Managed care

Microsoft Office

Confidentiality

Regulatory compliance

Education

HS diploma

Associate degree preferred

LVN license preferred

Bachelor degree preferred

Job description

Driscoll Children’s Hospital in McAllen, Texas, is seeking a Service Coordinator III to support care coordination for STAR Kids members, review LTSS needs, and collaborate with the care team to prevent hospitalization and keep children safe at home.

This role emphasizes advocacy, documentation, confidentiality, and compliance, and requires experience in pediatric or managed care settings, plus relevant education credentials.