Senior PC Security & Lifecycle Support Specialist

Vermeer Heartland; Washington Court House (OH); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO and Holiday pay

Medical and Life Insurance plans

401(K) Matching

Professional Development and CareerAdv

Job summary

Vermeer Heartland is seeking a PC Security & Lifecycle Support Specialist to safeguard endpoints and manage PC deployment across a distributed enterprise. Hybrid role, within one hour drive of a VHL location, reporting to IT leadership.

You will implement security measures, manage imaging and deployment, and provide ITIL-aligned incident and change management. Strong Windows/Mac security experience required with remote support proficiency.

Qualifications

• 3–5 years in PC security, endpoint management, and tech support.
• ITIL Foundation understanding.
• Proven track record securing Windows and Mac endpoints.
• Strong deployment and remote support skills.
• Experience with zero-trust or modern endpoint management preferred.

Responsibilities

• Design, implement, and maintain endpoint security strategies and baselines.
• Deploy and manage endpoint protection, encryption, and DLP tools.
• Perform vulnerability scans and remediation on endpoints.
• Develop PC build images and automated deployment processes.
• Coordinate PC lifecycle from procurement to decommissioning.
• Provide Tier 1–3 end-user support and follow ITIL practices.
• Support remote environments and train teams on best practices.

Skills

Operating Systems

Security Tools

Deployment Tools

Remote Support

Networking

Scripting

ITSM Tools

Tools

SCCM

Intune

MDT

Autopilot

Imaging tools

LogMeIn

ServiceNow

Remedy

JIRA Service Management

Job description

Department: Administrative- IT

Reports To: IT Director

Location: Hybrid- within one hour drive of a VHL location

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are seeking a dedicated PC Security & Lifecycle Support Specialist to support our endpoint security initiatives and PC deployment operations across our distributed enterprise environment. This role requires a professional with solid experience in endpoint protection, ITIL-aligned service delivery, and comprehensive PC lifecycle management using remote support strategies.

BENEFITS:

• PTO and Holiday pay
• Medical and Life Insurance plans
• 401(K) Matching
• Professional Development and Career Advancement Opportunities

POSITION RESPONSIBILITIES

Endpoint Security Management

• Design, implement, and maintain comprehensive endpoint security strategies aligned with organizational security policies and compliance requirements.
• Deploy and manage endpoint protection solutions including antivirus, EDR/XDR, encryption, and DLP tools
• Conduct regular security assessments, vulnerability scanning, and remediation of endpoints
• Develop and enforce security baselines, hardening standards, and configuration management for all PC assets
• Respond to and investigate security incidents involving endpoint devices
• Collaborate with Information Security team on threat intelligence and security architecture

PC Lifecycle Management

• Participate in end-to-end PC lifecycle operations including procurement, imaging, deployment, maintenance, and secure decommissioning
• Develop and maintain standardized PC build images and automated deployment processes
• Manage PC refresh cycles and coordinate hardware/software upgrades across distributed locations
• Ensure asset tracking, inventory management, and compliance with licensing requirements
• Create and maintain comprehensive documentation for all lifecycle processes

ITIL-Aligned Support Operations

• Provide technical support for complex PC hardware, software, and security issues
• Utilize ITIL framework for incident, problem, change, and configuration management
• Leverage remote support tools to diagnose and resolve issues for users in all VHL locations
• Develop and maintain knowledge base articles and self-service resources
• Participate in CAB (Change Advisory Board) meetings and manage changes through proper channels
• Track and analyze support metrics to drive continuous service improvement
• Tier 1-3 end user support
• Other duties as required

Distributed Environment Support

• Deploy and support remote support platforms (LogMeIn)
• Coordinate with site teams to ensure consistent service delivery
• Develop remote troubleshooting procedures and train team members on best practices

POSITION SKILLS/ABILITIES

• Operating Systems: Windows 11, macOS, Windows Server
• Security Tools: EDR/XDR, SIEM, vulnerability scanners, encryption solutions
• Deployment: SCCM, Intune, MDT, Autopilot or similar, imaging tools
• Remote Support: Various remote desktop and support platforms
• Networking: TCP/IP, VPN, DNS, DHCP fundamentals
• Scripting: PowerShell, batch scripting
• ITSM Tools: ServiceNow, Remedy, JIRA Service Management or similar

POSITION REQUIREMENTS

• Experience: 3-5 years of experience in PC security, endpoint management, and technical support
• ITIL Foundation: ITIL v3/v4 foundational understanding
• Security Expertise: Proven track record securing Windows and Mac endpoints in enterprise environments
• Technical Proficiency:
  • Advanced knowledge of Windows 11, Windows Server
  • Expertise with endpoint security tools (Microsoft Defender, ESET, etc.)
  • Experience with MDM/UEM solutions (JAMF, LogMeIn, Mosyle, etc.)
  • Proficiency with deployment tools
  • Strong understanding of remote support platforms and strategies
• Distributed Environment: Demonstrated success supporting geographically dispersed user populations
• Scripting skills (PowerShell, Python, Bash) preferred
• Knowledge of compliance frameworks (NIST, CIS, ISO 27001 or similar) preferred
• Experience with zero-trust architecture and modern endpoint management approaches preferred

Non-Safety-Sensitive