Senior PC Security & Lifecycle Support Specialist

Vermeer-Heartland; Washington Court House (OH); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

PTO and Holiday pay

Medical and Life Insurance plans

401(K) Matching

Professional Development and CareerAdv

Job summary

Vermeer Heartland is seeking a PC Security & Lifecycle Support Specialist to safeguard endpoints and manage PC deployment across our distributed enterprise. You will design security strategies, deploy protection tools, and support lifecycle processes from imaging to decommissioning.

Ideal candidates have 3–5 years of PC security/endpoint experience, ITIL familiarity, and a track record securing Windows and Mac endpoints in enterprise settings.

Qualifications

• 3-5 years in PC security and endpoint management.
• ITIL Foundation understanding.
• Proven security of Windows and Mac endpoints in enterprise environments.

Responsibilities

• Design, implement, and maintain endpoint security strategies.
• Deploy antivirus, EDR/XDR, encryption, and DLP tools.
• Conduct vulnerability scanning and remediation on endpoints.
• Develop security baselines and configuration management.
• Respond to security incidents involving endpoints.
• Provide ITIL-aligned incident, problem, change, and config management.
• Support distributed locations via remote tools.
• Create and maintain lifecycle build images and deployment processes.

Skills

Windows 11

macOS

Windows Server

EDR/XDR

SIEM

Encryption solutions

MDM/UEM

SCCM

Intune

Remote support

PowerShell

Tools

SCCM

Intune

MDT

Autopilot

Imaging tools

LogMeIn

Job description

Department: Administrative- IT

Reports To: IT Director

Location: Hybrid- within one hour drive of a VHL location

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are seeking a dedicated PC Security & Lifecycle Support Specialist to support our endpoint security initiatives and PC deployment operations across our distributed enterprise environment. This role requires a professional with solid experience in endpoint protection, ITIL-aligned service delivery, and comprehensive PC lifecycle management using remote support strategies.

BENEFITS:

• PTO and Holiday pay
• Medical and Life Insurance plans
• 401(K) Matching
• Professional Development and Career Advancement Opportunities

POSITION RESPONSIBILITIES

Endpoint Security Management

• Design, implement, and maintain comprehensive endpoint security strategies aligned with organizational security policies and compliance requirements.
• Deploy and manage endpoint protection solutions including antivirus, EDR/XDR, encryption, and DLP tools
• Conduct regular security assessments, vulnerability scanning, and remediation of endpoints
• Develop and enforce security baselines, hardening standards, and configuration management for all PC assets
• Respond to and investigate security incidents involving endpoint devices
• Collaborate with Information Security team on threat intelligence and security architecture

PC Lifecycle Management

• Participate in end-to-end PC lifecycle operations including procurement, imaging, deployment, maintenance, and secure decommissioning
• Develop and maintain standardized PC build images and automated deployment processes
• Manage PC refresh cycles and coordinate hardware/software upgrades across distributed locations
• Ensure asset tracking, inventory management, and compliance with licensing requirements
• Create and maintain comprehensive documentation for all lifecycle processes

ITIL-Aligned Support Operations

• Provide technical support for complex PC hardware, software, and security issues
• Utilize ITIL framework for incident, problem, change, and configuration management
• Leverage remote support tools to diagnose and resolve issues for users in all VHL locations
• Develop and maintain knowledge base articles and self-service resources
• Participate in CAB (Change Advisory Board) meetings and manage changes through proper channels
• Track and analyze support metrics to drive continuous service improvement
• Tier 1-3 end user support
• Other duties as required

Distributed Environment Support

• Deploy and support remote support platforms (LogMeIn)
• Coordinate with site teams to ensure consistent service delivery
• Develop remote troubleshooting procedures and train team members on best practices

POSITION SKILLS/ABILITIES

• Operating Systems: Windows 11, macOS, Windows Server
• Security Tools: EDR/XDR, SIEM, vulnerability scanners, encryption solutions
• Deployment: SCCM, Intune, MDT, Autopilot or similar, imaging tools
• Remote Support: Various remote desktop and support platforms
• Networking: TCP/IP, VPN, DNS, DHCP fundamentals
• Scripting: PowerShell, batch scripting
• ITSM Tools: ServiceNow, Remedy, JIRA Service Management or similar

POSITION REQUIREMENTS

• Experience: 3-5 years of experience in PC security, endpoint management, and technical support
• ITIL Foundation: ITIL v3/v4 foundational understanding
• Security Expertise: Proven track record securing Windows and Mac endpoints in enterprise environments
• Technical Proficiency:
  • Advanced knowledge of Windows 11, Windows Server
  • Expertise with endpoint security tools (Microsoft Defender, ESET, etc.)
  • Experience with MDM/UEM solutions (JAMF, LogMeIn, Mosyle, etc.)
  • Proficiency with deployment tools
  • Strong understanding of remote support platforms and strategies
• Distributed Environment: Demonstrated success supporting geographically dispersed user populations
• Scripting skills (PowerShell, Python, Bash) preferred
• Knowledge of compliance frameworks (NIST, CIS, ISO 27001 or similar) preferred
• Experience with zero-trust architecture and modern endpoint management approaches preferred

Non-Safety-Sensitive