Senior PBM Product & Implementation Analyst

Gainwell Technologies; Louisiana, Northern (MO, KY); Hybrid; USD 101,000 - 145,000; Full time

Benefits offered by this job

Generous, flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies seeks a Pharmacy (PBM) Product Analyst to oversee product lifecycles from requirements through go-live across multiple business units. This role partners with Implementation, Operations, Clinical, Account/Client Management, Customer Service, and Tech teams to drive initiatives with measurable business impact.

You will lead implementations, manage product base configuration for claims processing, and ensure demos and environment readiness.

Qualifications

• 10+ years PBM Pharmacy experience including Pharmacy Implementation experience.
• Deep understanding of Pharmacy or PBM Ecosystems is highly preferred and critical for success.
• Demonstrated ability to Implement Products from intake and strategy through delivery, roadmap execution, and continuous improvement.
• Hands on experience working in Agile Environments while partnering closely with Engineering, Architecture, and Business Teams to deliver solutions.

Responsibilities

• Develop and maintain strong relationships across product lines or business units, ensuring effective communication at all levels and fostering open dialogue with customers and stakeholders to identify and solve problems.
• Oversee the entire implementation lifecycle, from idea intake to delivery of new products, capabilities, integrations, or other offerings.
• Create, maintain, and oversee the product base configuration for claims processing system.
• Develop and provider oversight in the “demo” environment to always ensure operations readiness.
• Provide oversight to multiple implementations; and ensure continuity between projects.
• Gain a deep understanding of customer experiences to develop customer relationships.
• Lead and participate in business and industry workgroups, contributing meaningful input into implementations, product roadmaps and strategy.
• Prioritize work to ensure development efforts focus on delivering the most impactful outcomes for business owners and stakeholders, aligned with required timelines and corporate objectives.
• Collaborate with design, architecture, testing, and engineering teams to ensure solutions address business problems identified in strategic initiatives and projects.
• Work with implementation stakeholder and provide approval of environment readiness for each release into implementation environments.
• Work with business stakeholders to ensure proper requirement documentation, including those needed for system acceptance and adoptability.
• Act as a trusted advisor to support key business units and customers in available product offerings.
• Foster a collaborative environment for sharing knowledge, innovation, and learning across the organization.
• Work with internal departments and/or customers to evaluate and improve the configuration and supportability of products.
• Serve as a subject matter expert (SME) on assigned products

Skills

PBM Pharmacy experience

Pharmacy Implementation

Job description

Gainwell Technologies seeks a Pharmacy (PBM) Product Analyst to oversee product lifecycles from requirements through go-live across multiple business units. This role partners with Implementation, Operations, Clinical, Account/Client Management, Customer Service, and Tech teams to drive initiatives with measurable business impact.

You will lead implementations, manage product base configuration for claims processing, and ensure demos and environment readiness.