Senior Payroll Support Analyst II – Secret Clearance

Haynes, Inc.; United States; On-site; USD 56,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Tuition reimbursement

Professional development & training

Job summary

Haynes Inc. is seeking a Payroll Customer Support Analyst, Tier II, to support the Department of State in Charleston, SC. A Secret Clearance is required or can be obtained, with full-time employment and a salary range of $56,000–$60,500 plus benefits.

Responsibilities include Tier I mentoring, ticket management in the CGFS Engage system, and collaboration with Global Compensation to resolve payroll issues for DoS. A two-year degree or equivalent experience is expected.

Qualifications

• Senior level experience in Payroll Customer Support procedures and policies.
• A two-year associate’s degree from an accredited college or one to two years’ related experience.
• Ability to multi-task and use critical thinking for customer issue resolution.

Responsibilities

• Engage via CGFS Engage: log, track, and resolve customer tickets from initial contact to final resolution.
• Mentor Tier I analysts and provide training to develop skills in payroll support.
• Coordinate routing of complex inquiries to Global Compensation and other groups as needed.
• Review reports to monitor performance and assist in continuous improvement of processes.

Skills

Payroll customer support

American payroll policy

Education

Associate degree

Tools

CGFS Engage

CXone Phone System

CGFS Knowledgebase

GFACS

SharePoint

Employee Express

Microsoft Office

DIS

Job description

Haynes Inc. is seeking a Payroll Customer Support Analyst, Tier II, to support the Department of State in Charleston, SC. A Secret Clearance is required or can be obtained, with full-time employment and a salary range of $56,000–$60,500 plus benefits.

Responsibilities include Tier I mentoring, ticket management in the CGFS Engage system, and collaboration with Global Compensation to resolve payroll issues for DoS. A two-year degree or equivalent experience is expected.