Payroll Support Analyst | Secret Clearance | Onsite

Haynes, Inc.; Charleston (SC); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

11 Federal holidays

401k match

Health/Dental/Vision

Tuition Reimbursement

Professional Development

Job summary

Haynes Inc. is seeking a Payroll Customer Support Analyst in Charleston, SC to support the Department of State. The role requires the ability to obtain or hold a Secret Clearance and is onsite full-time with a starting salary of $51,000–$55,000 plus benefits.

The contractor assists American employees and retirees with payroll-related inquiries and uses Gov systems to resolve issues. Qualifying candidates have 1 year of payroll or customer service experience, strong communication skills, and the

Qualifications

• 1 year of payroll processing or customer service experience.
• Experience with analysis, critical thinking, and independent work within a team.
• Experience with web-based or client-server technologies and business systems analysis.

Responsibilities

• Provide frontline payroll customer support by phone and email.
• Use GFACS, DIS, and other DoS systems to resolve payroll inquiries.
• Enter issues into ServiceNow and track tickets to closure.
• Write knowledge base articles and assist with training materials.
• Ensure coverage during 8:30–4:30 Monday–Friday and meet SLA for email responses.
• Follow ISO 9001 processes and escalate Level II tickets as needed.

Skills

Payroll processing

Customer service

Analytical thinking

Independent work

Teamwork

Tools

ServiceNow

GFACS

DIS

EEX Admin

GEMS

SharePoint

Microsoft Office

CGFS Knowledge Base

Document Imaging Software

Avaya Workplace

Job description

Haynes Inc. is seeking a Payroll Customer Support Analyst in Charleston, SC to support the Department of State. The role requires the ability to obtain or hold a Secret Clearance and is onsite full-time with a starting salary of $51,000–$55,000 plus benefits.

The contractor assists American employees and retirees with payroll-related inquiries and uses Gov systems to resolve issues. Qualifying candidates have 1 year of payroll or customer service experience, strong communication skills, and the