Senior Payments Analyst — Customer Payments & Analytics

Cumberland Farms; Westborough (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access program

Paid time off

Medical/health/dental coverage

401K with company match

Tuition reimbursement

Employee assistance program

Health savings account

Team member discounts

Employee recognition

Job summary

Cumberland Farms invites a Senior Customer Payments Analyst to join our Finance team at the Westborough, MA campus. You’ll oversee customer payments and card processing across Cumberland Farms US divisions, collaborating with Retail IT and external vendors to ensure smooth operations.

You will train new analysts, monitor cost of acceptance, and produce detailed payment analytics while resolving escalations and driving process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Finance, or Accounting.
• 5-8 years in retail operations, accounting, banking or related field.
• Preferred experience: 3-5 years customer payments experience.

Responsibilities

• Manage customer payments and payment card processing for US divisions.
• Lead testing and IT coordination for upgrades with Retail IT.
• Oversee reprocessing of sales not captured to maximize revenues.
• Generate and maintain analytical reporting on payments volumes and costs of acceptance.
• Provide escalation support for payment issues and training as needed.
• Coordinate with external vendors and IT Escalations Team on payment issues.

Skills

Excellent communication

Presentation skills

Team collaboration

Interpersonal skills

Analytical skills

Problem solving

Microsoft Excel

Adaptability

Education

Bachelor's degree in Business

Bachelor's degree in Accounting

Tools

Microsoft Excel

Job description

Cumberland Farms invites a Senior Customer Payments Analyst to join our Finance team at the Westborough, MA campus. You’ll oversee customer payments and card processing across Cumberland Farms US divisions, collaborating with Retail IT and external vendors to ensure smooth operations.

You will train new analysts, monitor cost of acceptance, and produce detailed payment analytics while resolving escalations and driving process improvements in a fast-paced environment.