Senior Payment Operations Lead: Streamline Payments

Artemis Health; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Nomi Health is seeking a Senior Payment Operations Specialist to ensure accurate and timely processing of payments, and to support financial integrity across the organization. You will collaborate with Product and Technology teams to drive platform stability and improvements.

This role requires 5+ years in payment operations or related healthcare financial operations, strong Excel and data analysis skills, and the ability to translate operational pain points into actionable requirements for

Qualifications

• 5+ years of experience in payment operations, financial services, or healthcare claims/insurance operations.
• Ability to translate operational pain points into clear requirements for Product and Technology teams.
• Strong written and verbal communication skills with the ability to present complex operational information clearly to both technical and non-technical audiences.
• Demonstrated ability to lead root cause investigations, ask incisive questions, and de-escalate high-pressure situations with internal and external stakeholders.
• Track record of building effective working relationships across departments including Finance, Product, Engineering, and Compliance.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, VLOOKUP/XLOOKUP, data validation, macros/VBA, and large dataset management.
• Proven ability to manage competing priorities in a fast-paced environment while maintaining accuracy and accountability.
• Strong analytical and problem-solving skills with a bias toward process improvement and operational efficiency.
• Ability to develop and deliver training materials and present to cross-functional teams.
• Self-directed and proactive, with demonstrated ownership of outcomes and continuous improvement mindset.

Responsibilities

• Manage, monitor, and ensure all payment processing meets established SLAs for timeliness and accuracy.
• Triage and resolve payment exceptions, including items in manual review queues.
• Perform daily and monthly reconciliation of payment accounts.
• Ensure all payment activities adhere to regulatory and internal compliance guidelines, including NACHA rules, HIPAA requirements, and company-specific controls.
• Investigate and resolve discrepancies across multiple systems (payment gateways, ledgering platforms, claims processing systems).
• Conduct production verification following releases.
• Prepare operational reports on payment volumes, exception rates, and reconciliation status to internal stakeholders.
• Collaborate with Product and Technology teams to identify platform defects, define operational requirements, and validate enhancements that improve reliability and efficiency.
• Coordinate with cross-functional teams (Finance, Engineering, Compliance) to resolve escalated payment issues.
• Maintain and follow standard operating procedures; recommend process improvements where appropriate.
• Assist with audit support by providing documentation and transaction-level detail as needed.

Skills

Payment processing

Root cause analysis

Communication

Cross-functional collaboration

Process improvement

Training material development

Self-directed

Microsoft Excel

Regulatory compliance

Tools

Jira

CRM platforms

SQL

Job description

Nomi Health is seeking a Senior Payment Operations Specialist to ensure accurate and timely processing of payments, and to support financial integrity across the organization. You will collaborate with Product and Technology teams to drive platform stability and improvements.

This role requires 5+ years in payment operations or related healthcare financial operations, strong Excel and data analysis skills, and the ability to translate operational pain points into actionable requirements for