Senior Patient Services Manager - Specialty Pharmacy

Shields Health Solutions; New York (NY); On-site; USD 80,000 - 95,000; Full time

Job summary

A leading specialty pharmacy management firm seeks a Manager of Patient Services in New York City. The ideal candidate is a highly motivated individual with strong people management skills and a healthcare background. Responsibilities include leading a team of pharmacy liaisons, ensuring best practices, and exceeding operational targets for patient satisfaction. A Bachelor's degree and at least 5 years of experience in healthcare or pharmacy are required. Salary is competitive, ranging from $80,000 to $95,000 plus potential bonuses.

Qualifications

• Minimum of 5 years working in a healthcare or pharmacy environment with direct patient contact.
• National Certification as a CPhT or equivalent preferred.
• Experience in a retail, hospital, or provider setting is a plus.

Responsibilities

• Manage and direct activities for the Specialty Liaison team.
• Coach and develop the liaison team.
• Ensure the adoption and continuity of best practices.
• Facilitate effective communication between teams.
• Meet or exceed operational targets for patient satisfaction.

Skills

People management

Communication skills

Organizational skills

Microsoft Office proficiency

Empathy

Patient-centered approach

Education

Bachelor's degree or equivalent work experience

Minimum of 2 years supervisory/management experience

Tools

Microsoft Excel

Microsoft Word

Job description

A leading specialty pharmacy management firm seeks a Manager of Patient Services in New York City. The ideal candidate is a highly motivated individual with strong people management skills and a healthcare background. Responsibilities include leading a team of pharmacy liaisons, ensuring best practices, and exceeding operational targets for patient satisfaction. A Bachelor's degree and at least 5 years of experience in healthcare or pharmacy are required. Salary is competitive, ranging from $80,000 to $95,000 plus potential bonuses.