Senior Patient Services Coordinator

EVERSANA; Chesterfield (MO); On-site; USD 27,552 - 41,328; Full time

Job summary

EVERSANA is seeking a Patient Service Coordinator to manage onboarding of new patients, populate profiles, and enter prescription details. The Sr. Patient Service Coordinator also serves as a resource for physicians and their staff while initiating patient therapy.

Responsibilities include coordinating with nursing teams, verifying patient information, and assisting with benefits and scheduling services in a professional office environment. Strong communication and HIPAA compliance are essential.

Qualifications

• GED/High School Diploma with 5 years’ experience, or an Associate’s Degree with 3 years’ experience.
• Reimbursement experience, including knowledge of pharmacy benefit and medical benefit insurance coverage.
• Experience in a pharmacy setting and medical billing experience.
• Strong communication and customer service skills.
• Ability to obtain state pharmacy technician registration based on the program needs.

Responsibilities

• Coordinate onboarding of new patients and populate patient profiles.
• Enter prescription details and act as liaison with physicians and care team.
• Maintain HIPAA confidentiality and follow security policies.
• Provide first point of contact for new patients and verify information.
• Communicate with patients during intake and coordinate services with nursing/Reimbursement team.

Skills

Customer service

Communication skills

HIPAA knowledge

Education

GED/High School Diploma

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Family: Customer Service & Engagement

Compensation: USD 20.3 - USD 30.45 per hour

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them.

Job Description

THE POSITION: The Patient Service Coordinator is responsible for coordinating the onboarding of new patients, fully populating the patient’s profile, and entering prescription details. The Sr. Patient Service Coordinator also serves as a resource for physicians and their staff while initiating patient therapy, establishing relationships with patients and their care team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.

These results are achieved by:

• Ensuring a positive patient experience throughout the onboarding and transition process
• Successful onboarding and setup of new patients
• Establishing relationships with all care partners such as the patients’ physician, nurse, caregivers and pharmacist
• Maintaining confidentiality and integrity of protected health information; following HIPAA security policies and procedures
• Performing all other duties as assigned

EXPECTATIONS OF THE JOB:

• Act as the first point of contact for all new patients
• Verify accuracy of new patient profiles, including insurance information, and work with prescribers to complete the intake process
• Coordinate with the nursing team to set up in‑home nursing services or services at an outpatient facility
• Work with the Reimbursement Coordinator to complete initial benefit investigation and provide benefit explanation to patients, including financial assistance
• Educate patients regarding disease management programs and refer patients who choose to participate
• Examine new referrals to determine that orders are complete and all necessary documentation is included
• Adapt to and successfully handle unexpected situations to prevent disruption of patient therapy
• Provide HIPAA‑compliant communication to client sales team daily regarding status of new referrals as relevant to client
• Manage all communication with patients during the intake process
• Complete forms for credit card payment requests and forward to finance for processing

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• GED/High School Diploma and 5 years’ experience or Associate’s Degree and 3 years’ experience
• Reimbursement experience, including knowledge of pharmacy benefit and medical benefit insurance coverage
• Experience in a pharmacy setting
• Medical billing experience
• Strong communication and customer service skills
• Ability to obtain state pharmacy technician registration based on the program needs
• Ability to handle challenging patients in a professional manner
• Computer proficiencies, including Microsoft Office

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree

Physical/Mental Demands and Working Environment

This largely sedentary role requires standing or sitting for long periods (up to 90%). The employee frequently talks or hears, types, and engages in repetitive motion, reach and grasp; occasionally lifting up to 25 pounds. The employee may stoop, crouch, push, pull, or kneel. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The role requires mental alertness and regular verbal and written communication. The employee must concentrate on tasks, remember and observe details, adjust to changes, handle stress and emotions, and think analytically. The job is performed in a professional office environment with moderate noise levels, frequent interruptions and multiple demands.

Equal Employment Opportunity

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and provide reasonably accommodating adjustments for qualified applicants with disabilities in compliance with the Americans with Disabilities Act and applicable state and local laws.