Senior Patient Service Representative

Westchester Medical Center Health Network; West Nyack (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Senior Patient Service Representative to lead daily on-site operations for the medical front desk and act as a liaison between practitioners and patients. You will assist with check-ins, appointment scheduling, and communications to ensure a smooth patient experience.

The role requires strong front-desk/customer service experience, excellent organizational and interpersonal skills, and solid knowledge of office policies and HIPAA compliance.

Qualifications

• 5 years of prior related experience.
• Knowledge of physician office policies, procedures, medical insurances and equipment.
• Excellent organizational, interpersonal and communications skills.
• Heavy front desk and/or customer service experience required.

Responsibilities

• Serve as liaison between Practitioners and Patients to coordinate delivery of care and services.
• Work with patients to get them checked in.
• Handle questions regarding the office and procedures.
• Review correspondence and reports; communicate with Office Manager on issues and concerns.
• Answer patient and hospital phone messages and relay to physicians.
• Process incoming medical records into the EMR.
• Answer phones, schedule appointments, direct calls appropriately.
• Ensure HIPAA compliance.
• Oversee daily physician schedule and arrange bloodwork orders.

Skills

Customer service

Organizational skills

Communication skills

Interpersonal skills

Problem solving

Education

High School diploma or GED

Job description

The Senior Patient Service Representative provides on-site lead for daily operations for the Medical Secretary. Serves as a liaison between Practitioners and Patients.

Responsibilities

• Serves as a liaison between Practitioners and Patients to coordinate successful delivery of care and services.
• Works with patients to get them checked in.
• Handling all questions that they have regarding the office and procedures.
• Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager with issues and concerns.
• Answers all patient and hospital phone messages and communicates them with physicians.
• Processes incoming medical records and gets them into the electronic medical record.
• Answers phones make appointments, direct calls appropriately.
• Understands and helps assure compliance for HIPAA.
• Oversees the daily schedule for the physician and does orders for bloodwork for physicals.
• Demonstrates effective problem-solving and critical thinking techniques to areas of concern to patients and employees.
• Performs other duties as assigned.

Qualifications/Requirements

5 years of prior related experience. Work requires knowledge of physician office policies, procedures, medical insurances and equipment. Excellent organizational, interpersonal and communications skills required Heavy front desk and or customer service experience a must.

Education

High School diploma or GED required

Other

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.