Senior Patient Service Representative

Westchester Medical Center; West Nyack (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Westchester Medical Center is seeking a Senior Patient Service Representative to lead on-site daily operations for the medical secretary team. You will act as a liaison between practitioners and patients to ensure smooth delivery of care and services.

Responsibilities include patient check-in, answering questions about office procedures, coordinating appointments, maintaining HIPAA compliance, and managing basic medical records in the EMR.

Qualifications

• 5 years of related experience.
• Knowledge of physician office policies and procedures.
• Excellent organizational and communication skills.
• Heavy front desk and/or customer service experience required.

Responsibilities

• Coordinate delivery of care and services as liaison between practitioners and patients.
• Check-in patients and handle office questions.
• Review correspondence and reports with the Office Manager.
• Answer phones and schedule appointments.
• Ensure HIPAA compliance and manage patient records in the EMR.
• Oversee daily physician schedule and bloodwork orders.
• Perform other duties as assigned.

Skills

Front desk

Customer service

Communication skills

Education

High School diploma or GED

Job description

The Senior Patient Service Representative provides on-site lead for daily operations for the Medical Secretary. Serves as a liaison between Practitioners and Patients.

Responsibilities:

• Serves as a liaison between Practitioners and Patients to coordinate successful delivery of care and services.
• Works with patients to get them checked in.
• Handling all questions that they have regarding the office and procedures.
• Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager with issues and concerns.
• Answers all patient and hospital phone messages and communicates them with physicians.
• Processes incoming medical records and gets them into the electronic medical record.
• Answers phones make appointments, direct calls appropriately.
• Understands and helps assure compliance for HIPAA.
• Oversees the daily schedule for the physician and does orders for bloodwork for physicals.
• Demonstrates effective problem-solving and critical thinking techniques to areas of concern to patients and employees.
• Performs other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

5 years of prior related experience. Work requires knowledge of physician office policies, procedures, medical insurances and equipment. Excellent organizational, interpersonal and communications skills required Heavy front desk and or customer service experience a must.

Education:

High School diploma or GED required

Other:

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.